SAP
SITI NUR ATHIRAH BINTI ABDUL KHAIR
SUPPLY CHAIN / KEY ACCOUNT EXECUTIVE
Selangor. Shah Alam
Summary
Experienced professional with 10 years of expertise in Logistics, Supply Chain, and Sales. Skilled in driving operational efficiency and continuous improvement, with a strong eagerness to leverage this expertise in purchasing, planning, or logistics roles to deliver impactful results.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Key Accounts Executive
McBride Malaysia Sdn Bhd
12.2024 - Current
- Assisted Key Account Manager (KAM) in account management.
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Worked closely with Operations to ensure all shipment bookings were in order and shipped on time.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Supply Chain Executive
Guardian Health & Beauty
06.2021 - 11.2024
- Maintain strong supplier relationships to ensure stock availability, focusing on high-demand items.
- Developed solutions to address problems in distribution and transportation of products.
- Collaborated with sales and marketing departments to align supply chain strategies with business goals, achieving effective demand planning and accurate sales forecasts.
- Plan and coordinate export orders, overseeing
preparation, arrangements, and documentation.
Customer Service Coordinator
CEVA Logistics (M) Sdn Bhd
03.2020 - 06.2021
- Managed daily orders, achieving a 99% completion rate by the required delivery date (RDD).
- Coordinated truck bookings and collaborated with
planners on out-of-stock items to optimize order accuracy. - Met customer expectations through proficient service delivery and efficient problem resolution.
Logistics Officer
VSTECS Sdn Bhd
09.2017 - 01.2019
- Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
- Produced monthly reports on sales and transportation costs, keeping delivery expenses under 0.28% of sales revenue.
- Collaborated closely with sales teams to align logistic strategies with customer requirements, ensuring optimal service levels and positive client experiences.
Inbound Coordinator
CEVA Logistics (M) Sdn Bhd (Johnson & Johnson)
04.2017 - 08.2017
- Scheduled weekly material orders to meet
production requirements, ensuring timely
deliveries without shortages. - Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Recognized potential issues with inventory and quality control and engineered changes.
Customer Service Coordinator Export
CEVA Logistics (M) Sdn Bhd
01.2015 - 03.2017
- Organized weekly export orders and prepared
documentation, including bills of lading and FTA
documents. - Liaise with forwarder regarding clearance, expedite shipment and freight billing.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Bachelor Hons - Business Administration (Marketing)
University Technology MARA
Shah Alam, Selangor, Malaysia 04.2001 -
High School Diploma -
University Technology MARA
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Relationship management
Performance tracking
Data-driven insights
Teamwork
Problem-solving
Negotiation
Effective communication
CRM proficiency
Software
Microsoft Excel
Microsoft Word
Microsoft Power Point
Microsoft Dynamic AX
WMS System
Timeline
Key Accounts Executive
McBride Malaysia Sdn Bhd
12.2024 - Current
Supply Chain Executive
Guardian Health & Beauty
06.2021 - 11.2024
Customer Service Coordinator
CEVA Logistics (M) Sdn Bhd
03.2020 - 06.2021
Logistics Officer
VSTECS Sdn Bhd
09.2017 - 01.2019
Inbound Coordinator
CEVA Logistics (M) Sdn Bhd (Johnson & Johnson)
04.2017 - 08.2017
Customer Service Coordinator Export
CEVA Logistics (M) Sdn Bhd
01.2015 - 03.2017
Bachelor Hons - Business Administration (Marketing)
University Technology MARA
04.2001 -
High School Diploma -
University Technology MARA
04.2001 -
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