MICROSOFT
SITI NORZALEHA BINTI UMAR
CARE GIVER
Summary
Compassionate caregiver with extensive experience at Anwarul Mahabbah Care Centre, enhancing patient comfort and independence through attentive care and effective meal preparation. Proven adaptability and strong interpersonal skills foster meaningful connections, ensuring optimal health outcomes and a supportive environment for clients. Committed to promoting quality of life and well-being.
Overview
14
14
years of professional experience
Work History
Caregiver
Anwarul Mahabbah Care Centre
09.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Secretary to the General Manager
Jasa Korporat SDN BHD
02.2015 - 01.2017
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
Secretary
Elite Agency Sdn Bhd
05.2013 - 12.2015
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Front Office Receptionist
Bukit Gambang Resort City
07.2011 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified visitors' needs to offer solutions and information.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
Education
High School Diploma -
IKIP International College
Kuantan, Pahang, Malaysia 04.2001 -
High School Diploma -
SMK ZON R1
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
SMK SETIAWANGSA
Kuala Lumpur, Malaysia 04.2001 -
Skills
Elderly care
Software
Timeline
Caregiver
Anwarul Mahabbah Care Centre
09.2024 - Current
Secretary to the General Manager
Jasa Korporat SDN BHD
02.2015 - 01.2017
Secretary
Elite Agency Sdn Bhd
05.2013 - 12.2015
Front Office Receptionist
Bukit Gambang Resort City
07.2011 - 11.2013
High School Diploma -
IKIP International College
04.2001 -
High School Diploma -
SMK ZON R1
04.2001 -
High School Diploma -
SMK SETIAWANGSA
04.2001 -