SITI NORHANEM BINTI MOHAMAD HAMDAN

• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Managed complaints with calm, clear communication and problem-solving.
• Addressed customer concerns directly and referred significant issues to supervisor for resolution.
• Identified issues, analysed information and provided solutions to problems.
• Trained and mentored employees to maximise team performance.
• Collaborated with team members to achieve target results.
• Developed team communications and information for meetings.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Assisted team by taking on extra responsibilities during projects.

• Organised car collection for trade-in cases from customer locations to parking yard, ensuring timely delivery and processing
• update buy out price for buy out and bidding session
• Coordinated appointments for sales representatives and customers to facilitate successful transactions
• daily updated target for appointment inspection , buy out, bidding and purchase.
• lock the date and location for inspection by technician
• completely documented by soft copy used by apps Dingtalk such as VOC,customer details and price
• Processed cheque payments at the nearest bank branch

· Prepare daily branch reports on bookings, cancellations, payments, and car deliveries for managerial review.

· Followed up on outstanding payments from sales advisors post-LOU approval, ensuring full payment compliance.

· Prepare payment receipts for customers.

· Create booking in CMS system for each sales advisor, either online booking or walk-in booking.

· Requested VOC approval for sales advisors to expedite loan application submissions.

· Assist with insurance quotations for cars.

· Prepare all delivery documents for sales advisors (VDO).

· Transfer car stock from another branch to bring stock down to Johor Jaya Branch.

Shipping Section

· Arranged delivery schedules for incoming and outgoing tankers, optimising logistics flow.

· Arrange delivery schedules based on RDD/advice from Marketing.

· Liaise with transporters.

· Create outbound documents for logistic information.

· Prepare DO and COA documentation.

· Prepare ACR (Additional Customer Request Form).

· Arrange trucks/lorry/tanker requests.

· Coordinated shipment operations and warehouse/storage activities, verifying transporter invoices for accuracy.

Logistics Section

· Managed goods in warehouse, ensuring efficient storage and timely issuing.

· Control stock levels to avoid congestion in the internal warehouse.

· Acted as key user for ERP system, providing support and guidance to team members.

· Prepare material transfer notes from planner and production.

· Managed weighbridge operations, ensuring accurate measurements and compliance with procedures.

· Prepare purchase orders for consumable items.