Siti Norelyana Balqis Binti Mohd Irwan
Customer Service Executive | Contact Centre | Operations Support
Kuala Lumpur
Summary
Motivated and versatile professional with experience in customer service, sales, hospitality, and operational support. Proven ability to manage client relationships, deliver excellent customer service, and achieve sales targets in fast-paced environments. Experienced in retail (Senheng), financial advisory (AIA Public Takaful), and kitchen operations as a Kitchen Leader. Skilled in communication, problem-solving, multitasking, and team coordination. Able to handle administrative tasks, maintain service quality standards, and adapt quickly to different working environments. Seeking opportunities in hotel, banking, or operational support roles to contribute strong service skills and operational efficiency.
Overview
5
5
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Lead Kitchen Supervisor
Nara Bakery Sdn Bhd
06.2025 - 03.2026
- Skilled in food preparation, team supervision, and maintaining high standards of hygiene and food safety.
- Demonstrates strong leadership, time management, and multitasking abilities in fast-paced environments.
- Experienced in coordinating kitchen staff, ensuring quality control, and supporting efficient workflow to meet customer demand.
- Committed to delivering consistent food quality and maintaining a clean, safe, and productive kitchen environment.
- Supervised daily kitchen operations and coordinated team members
- Managed inventory, stock levels, and ingredient preparation
- Monitored workflow efficiency and improved kitchen processes
- Maintained cleanliness and compliance with food safety standards
Financial Advisor
AIA Public Takaful
10.2022 - 03.2025
- Specializing in financial services and client relationship management. Skilled in advising clients on takaful products, explaining policy benefits, and assisting with financial planning solutions.
- Demonstrates strong communication, sales, and problem-solving abilities while managing client inquiries, policy documentation, and after-sales support.
- Able to build trust with clients, ensure compliance with industry standards, and consistently support business growth through quality service and client retention.
- Advised clients on suitable takaful products based on financial needs
- Explained policy coverage, benefits, and terms clearly to customers
- Supported sales targets and business development activities
- Built and maintained strong client relationships for retention
Customer Service Executive
Senheng Berhad
03.2021 - 06.2021
- Proven ability to assist customers in selecting suitable electronic products, explain features and benefits, and provide after-sales support.
- Experienced in handling POS transactions, managing product displays, and maintaining accurate inventory records.
- Strong communication and problem-solving skills with the ability to resolve customer inquiries and complaints efficiently.
- Consistently contributes to sales targets while ensuring high levels of customer satisfaction in a fast-paced retail environment.
- Assisted customers with product selection and provided detailed product knowledge
- Supported after-sales service including inquiries and basic troubleshooting
- Contributed to achieving sales targets and team goals
- Resolved customer issues professionally to ensure satisfaction
Education
Diploma - Hotel Management
MAHSA University
Jenjarum01-2016
Skills
- Customer Service & Client Relationship Management
- Front Desk & Guest Service Operations
- Communication & Interpersonal Skills
- Sales & Target Achievement
- Administrative & Operational Support
- Data Entry & Documentation Management
- Problem Solving & Complaint Resolution
- Cash Handling & POS Systems
- Time Management & Multitasking
- Attention to Detail & Accuracy
- Teamwork & Collaboration
- Microsoft Office (Word, Excel)
Certification
Registered Takaful Agent - Bank Negara Malaysia (BNM)
Timeline
Lead Kitchen Supervisor
Nara Bakery Sdn Bhd
06.2025 - 03.2026
Unit Trust Consultant (UTC) - FIMM
11-2024
Financial Advisor
AIA Public Takaful
10.2022 - 03.2025
Registered Takaful Agent - Bank Negara Malaysia (BNM)
03-2022
Insurance Agent License
03-2022
Customer Service Executive
Senheng Berhad
03.2021 - 06.2021
Diploma - Hotel Management
MAHSA University
Achievements
- Dean's List - Awarded Dean's List for academic excellence
- AIA Rising Star Qualifier 2023 - Qualified for Bali Incentive Trip
- Top Quality Business Performer - Top 20 Sales & Top AFYC (Q1 & Q2 2023)
- Achieve title Health and Life Advisor 2024 in AIA.