SITI NOR AMIRAH BINTI MUHAMAD

1.Develop, implement, and review HR policies and procedures for compliance and effectiveness.
2.Oversee all aspects of HR initiatives, including recruitment, training and development, compensation and benefits administration, internal and external audits (ISO 9001, ISO 45001 & 14001), and employee relations.
3.Manage the recruitment process, including sourcing, screening, and selecting candidates.
4.Coordinate interviews and assessments, and facilitate the onboarding process for new hires.
5. Maintain HR records, including compensation administration, accident reporting requirements, claims management, and health and medical insurance records.
6. Prepare and submit all relevant HR letters, documents, and certificates as per employee requirements and in consultation with management.
7. Liaise with government offices and agencies regarding employee-related issues and Malaysian Labor Laws. Coordinate with statutory bodies such as EPF, SOCSO, LHDN, and HRDF on related matters.
8. Process timely distribution of salary, bonus, increment salary slip, leave encashment, and full and final settlements.
9.Maintain staff personal files, including updating employers' leave applications when necessary.
10. Create and maintain accurate job descriptions to ensure alignment with organizational goals and objectives.
11. Handle foreign worker permit-related matters and arrangements for FOMEMA compliance.
12.Renew vehicle insurance and liaise with runners to update PUSPAKOM status.
13.Stay updated on vehicle inspections at Puspakom every month.
14. Handle billing from Maxis and invoice insurance renewal insurance every month.

1. Performed recruitment such as posting job advertisement in portals and social media platform.
2. Scheduled job interviews, contacted candidates as needed and facilitated the hiring of qualified job applicants for open positions.
3. Handled any ad‑hoc tasks assigned by superior. Managed clientʼs documents for application of housing loan.

1.Provided administrative support to ensure efficient operation of office.
2. Answered phone calls, scheduled meeting and
supported visitors.
3. Carried out administrative duties such as filling, photocopying, mailing, binding, scanning etc.
4. Provided work permit to visitors and vendors.
5. Ordered office supplies, and searched for new deals and suppliers.

1.Provided administrative support to ensure efficient operation of office.
2. Answered phone calls, scheduled meeting and supported visitors.
3. Carried out administrative duties such as filling, photocopying, mailing, binding, scanning etc.
4. Provided work permit to visitors and vendors.
5. Ordered office supplies, and searched for new deals and suppliers.

1. Updated clients' information in the database.
2. Conducted telemarketing calls to promote General Insurance products with clear products knowledge
and references to existing and potential clients.
3. Responded to client inquiries via phone, social media platform and chat in a timely and professional
manner.
4. Prepared/followed up documentation such as quotations.
5. Do cold call to update clients their current status insurance