Siti Noraishah Zakaria
Petaling Jaya, Selangor
Summary
Attentive and personable Administrator bringing 15 years of administrative support experience in various office environments. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proficient Administrator delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operation Administrator position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Assistant Office Manager
Charles Taylor Adjusting Sdn Bhd
Petaling Jaya
01.2021 - Current
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Recorded expenses and maintained accounting records.
- Identified communication channels to set roadmap to distribute information.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and updated records and files to maintain document compliance.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Authored business documents to organize and emphasize information quickly and effectively.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Conducted research to assist with routine tasks and special projects.
Administrator
Msm International Adjusters (M) Sdn Bhd
Kuala Lumpur
04.2008 - 12.2020
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
- Generated reports to suggest corrective actions and process improvements.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Liaise with government agencies, including applying for permits and licenses as necessary.
- Assist with tenancy agreements, including negotiating lease terms and coordinating lease renewals.
Education
Certificate - Malaysian Insurance Institute (CMII)
The Malaysian Insurance Institute
Basic Certificate - Insurance Loss Adjusting
The Malaysian Insurance Institute
Certificate - Draughtsman Engineering
SEGi College
08.2006
Skills
- Office Supplies and Inventory
- Credit and Collections
- Expense Reporting
- Supply Replenishment
- Operational Support
- Business Correspondence
- Database Administration
- Inquiry Requests
- Billing and Invoicing
- Operations Management
- Microsoft Office
- Administration and Operations
- Report Preparation and Analysis
- Account Reconciliation
- Clerical Support
- Special Requirements
- Human Resources
- Task Delegation
- Payroll Administration
- Documentation
Languages
Malay
English
Additional Information
- Expected Salary : RM 4,000 (negotiable)
- Availability : 2 months notice
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Office Manager
Charles Taylor Adjusting Sdn Bhd
01.2021 - Current
Administrator
Msm International Adjusters (M) Sdn Bhd
04.2008 - 12.2020
Certificate - Malaysian Insurance Institute (CMII)
The Malaysian Insurance Institute
Basic Certificate - Insurance Loss Adjusting
The Malaysian Insurance Institute
Certificate - Draughtsman Engineering
SEGi College
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