Siti Noraishah Ismail
Summary
Seeking a full time position in an environment that offers a greater challenge, and the opportunity to help the company advance efficiently and productively, hardworking and fast learner.
Overview
9
9
years of professional experience
Work History
Receptionist Cum Administrative Assistant
Taylor's International School Puchong
Puchong, Selangor
03.2018 - Current
- Professionally answer, screen and forward all incoming calls promptly and professionally to the correct person.
- Greet and welcome parents and guests as soon as they arrive at the office.
- Direct parents and guests to the appropriate Meeting Rooms and/or Departments.
- Ensure that the reception desk and waiting area are tidy and presentable at all times.
- Provide basic and accurate information in-person and via phone, to callers.
- Receive and sort daily mails, deliveries and couriers. To inform respective departments to collect their mails, deliveries and courier before end of work day.
- To be in charge of the management of Meal Vouchers for students.
- To work closely with the Cafeteria staff to find out which student frequently uses meal vouchers to purchase food & will talk to the student to find out why.
- Main point of contact between the school & the Vendor of the Vending Machine when it breaks down. Coordinate the replenishing of stock & the report of machine-breakdown.
- To assist the Admissions Department to do data entry for all workshops that are conducted for TISPC. Replenish collaterals on the magazine racks whenever they are empty.
- Responsible to prepare & organize Welcome Packs for new enquiries for the Admissions Department. Coordinate all items sent by parents to students during school hours.
- Direct messages from parents to students / teachers / Heads of Departments / Heads of Schools accurately and timely.
- Attend to student's enquiry.
- If the School Nurse is not in school, the Receptionist is the contact point for injured / unwell students. Assist in managing the booking of meeting rooms and conference room.
- Assist in matters requested by the Principal and Line Manager.
- Perform other administrative and clerical duties such as filing, photocopying and etc.
Passenger Service Officer
Pos Aviation Sdn Bhd
Sepang, Selangor
01.2015 - 11.2017
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Responded proactively and positively to rapid change.
Waitress & Hostess (Part- Time)
De Walk In Bistro
Petaling Jaya
01.2014 - 12.2014
- Served restaurant customers with a professional attitude – Received orders, served food/drinks and collected payments.
- Escorted customers to their table and arranged their seating.
- Presented and explained the menu to customers – Answered queries regarding restaurant items and informed them of daily specials.
- Take food/drink orders and conveyed them to the kitchen staff.
- Recommended wines to customers – Professionally served wines according to the customers' selection.
- Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner – Orders were assembled properly in the kitchen and delivered to customers in a timely manner.
- Verified customer satisfaction.
- Collected payment and thanked customers prior to their exit.
- Trained new staff regarding the restaurant's procedures, culture and practices – Worked with staff members to provide team oriented service.
Education
No Degree - Cabin Crew & Customer Service Preparation Program
Olives Academy
Kelana Jaya, Selangor 2014
No Degree - Certificate in Early Childhood Education
Segi University College
Subang Jaya, Selangor 2013
No Degree - Certificated in Intensive English
British Council
Kuala Lumpur, Malaysia2013
No Degree - Certificated in Intensive English
ELS Language Centre
Subang Jaya, Selangor 2010
No Degree -
Sekolah Menengah Keroh
Kuala Krai, Kelantan2008
Skills
- Administrative Assistance
- Microsoft Word
- Microsoft Excel
- Calendaring
- Google Docs
- Creating and managing spreadsheets
- Customer Service
- Managing Multiple Tasks
Timeline
Receptionist Cum Administrative Assistant
Taylor's International School Puchong
03.2018 - Current
Passenger Service Officer
Pos Aviation Sdn Bhd
01.2015 - 11.2017
Waitress & Hostess (Part- Time)
De Walk In Bistro
01.2014 - 12.2014
No Degree - Cabin Crew & Customer Service Preparation Program
Olives Academy
No Degree - Certificate in Early Childhood Education
Segi University College
No Degree - Certificated in Intensive English
British Council
No Degree - Certificated in Intensive English
ELS Language Centre
No Degree -
Sekolah Menengah Keroh
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