Siti Noor Solehah Hamid

1. Team Leadership & Supervision

• Led and supervised a team of license associates to ensure timely and accurate processing of license applications and renewals.
• Delegated tasks effectively, monitored team performance, and provided guidance on regulatory requirements and best practices.
• Conducted regular training and knowledge-sharing sessions to keep the team updated on licensing procedures and regulatory changes.

2. Government Liaison & Stakeholder Coordination

• Acted as primary contact with government agencies, municipal councils, and regulatory authorities to expedite approvals and resolve licensing issues.
• Collaborated cross-functionally with legal, operations, and finance teams to gather required documentation and ensure timely submissions.

3. Establish End-to-End License Management

• Oversaw the preparation, submission, and tracking of all business license applications, renewals, and amendments.
• Ensured all business units maintained valid licenses in compliance with relevant federal, state, and local regulations (e.g., SSM, DBKL, JKKP, BOMBA, DOE).
• Developed and maintained a central tracking system for all licensing deadlines and statuses.

4. Documentation & Reporting:

• Prepare and compile necessary documents such as tenancy agreements, SSM forms, premise photos, fire certificates (BOMBA), land use approvals, and other supporting materials for submission.
• Maintain a well-organized database and filing system (physical and digital) of all licenses and related correspondence.
• Generate periodic reports on licensing status, timelines, and outstanding applications.

5. Cross-Departmental Support:

• Coordinate with internal departments such as Legal, Operations, Project Development, and Property teams to gather supporting documents or updates.
• Provide guidance and support to branches or outlets regarding local licensing requirements.

6. Process Improvement & Strategic Planning:

• Identify bottlenecks or issues in licensing processes and propose practical solutions.
• Develop SOPs and checklists to streamline license applications and renewals.
• Evaluate opportunities for centralized licensing systems or automation.
• Status: Permanent staff
• Period: 3 years

1. Administrative Support

• Supervised administrative staff and delegated tasks to ensure smooth daily operations.
• Coordinated travel arrangements and managed executive calendars for upper management.
• Handled government-related documentation, including liaising with departments and foreign embassies.
• Monitored office supply levels and coordinated timely reordering.

2. Payment Follow-Up & Client Support

• Conducted follow-ups with clients on outstanding payments, initiating reminders 2 months prior to deadlines.
• Assisted clients with required documentation for EPF withdrawals, PERKESO/ZAKAT applications, and bank loans.
• Ensured timely and complete payment collection through proactive communication.

3. Visa Application & Embassy Liaison

• Lead the student visa application process: from checking and compiling documentation to final submission to the Russian Embassy in Malaysia.
• Act as the official liaison with embassy officials; manage appointments, interviews, and submission schedules.
• Ensure accurate and timely processing of documents like:

- Invitation letters from Russia

- Medical reports (e.g., HIV test)

- Passport verification

- Insurance and other required documentation

• Track visa statuses and update students on outcomes or required follow-ups.

4. Customer Service & Student Support

• Act as a senior point of contact for student queries, complaints, or escalations.
• Ensure high-quality customer service through phone, email and social media.
• Provide counselling on academic choices, visa procedures, and cultural expectations in Russia.

5. Reporting, Compliance & Record Management

• Prepare monthly or quarterly reports on:

- Student intakes and applications

- Visa approvals

- Embassy submission logs

• Ensure full compliance with data protection regulations and embassy requirements.
• Recommend and implement improvements to administrative and visa support processes.
• Status: Permanent staff
• Period: 3 years

1. Assisting the Sales Department:

• Preparing all related sales documents such as Application Forms, Sales support documents and related Request Letters.
• Compiling all related documents needed by bank/HQ such as client's company bank statement, SSM Form or Company Profiles and Top Director IC/Passport copies.
• Follow up all in-progress sales status and issues in system.
• Lodge complaints to HQ on behalf of clients and sales staff when needed.
• Assisting all sales requirement of the clients when the In-charge staff is not around

2. Administration Task:

• Responsible for all administrative and corporate services.
• Responsible for the cleanliness and proper maintenance of the company premises.
• Handles phone calls and receptionist duties.
• Filing all sales form, bills & account documents
• Status: Permanent staff
• Period: 8 years