SITI NADIAH AHMAD
ADMIN ,RETAIL AND FOOD & BEVERAGES
Kuala Lumpur,CHERAS
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Real Estate Agent Assistant
WENDY LIAN
BANGSAR, KUALA LUMPUR
12.2024 - Current
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Assisted in creating comparative market analysis reports providing valuable data that helped agents guide clients in making informed decisions.
- Improved lead generation efforts by attending networking events on behalf of the agency bringing more prospective clients into our portfolio.
- Managed social media accounts for the agency, increasing brand visibility among potential clients looking for properties online.
- Supported the negotiation process between parties by maintaining accurate records and assisting with contract preparation.
- Organized team meetings regularly enabling effective communication between agents leading to collaborative work approach.
- Facilitated open houses, ensuring a welcoming atmosphere for potential buyers while showcasing property features effectively.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Established administrative work procedures to track staff's daily tasks.
Merchandiser
WONG LOONG CHEONG SDN BHD
KLANG, SELANGOR
06.2024 - 12.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
Receiving Clerk
BIG SUPERMARKET
10.2023 - 05.2024
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Double-checked cargo inventories and documentation for accuracy.
Assistant
DEKUEH STATION
09.2022 - 08.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
ADMIN
METRO CITY REALTORS SDN BHD
03.2020 - 09.2022
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
Administrative Clerk
EDUCATION
SOLARIS MONT KIARA, KUALA LUMPUR
07.2017 - 03.2020
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Processed and prepared documents such as business or government forms and expense reports.
- Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive environment.
Assistant Manager
KOMUGI
KELANA JAYA
03.2016 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Facilitated team-building activities, enhancing team cohesion and morale.
Shift Supervisor
Starbucks
MALURI CHERAS, CHERAS
12.2013 - 07.2016
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
Supervisor
HOKKAIDO ICE CREAM
Petaling Jaya, Selangor
05.2010 - 11.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Some College (No Degree) - CULINARY ARTS
KLMUC
Kuala Lumpur, MalaysiaSkills
Office management
Property management
File management
Appointment scheduling
Phone etiquette
Teamwork and collaboration
Customer service
Multitasking and organization
Administrative support
Time management
Customer and client relations
Document and file management
Database entry
Self motivation
Timeline
Real Estate Agent Assistant
WENDY LIAN
12.2024 - Current
Merchandiser
WONG LOONG CHEONG SDN BHD
06.2024 - 12.2024
Receiving Clerk
BIG SUPERMARKET
10.2023 - 05.2024
Assistant
DEKUEH STATION
09.2022 - 08.2023
ADMIN
METRO CITY REALTORS SDN BHD
03.2020 - 09.2022
Administrative Clerk
EDUCATION
07.2017 - 03.2020
Assistant Manager
KOMUGI
03.2016 - 06.2017
Shift Supervisor
Starbucks
12.2013 - 07.2016
Supervisor
HOKKAIDO ICE CREAM
05.2010 - 11.2013
Some College (No Degree) - CULINARY ARTS
KLMUC
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