SITI NADHIRAH BINTI ZULKARNAIN

Strategic Focus

• Lead strategic & continuous improvement projects, ensuring timely execution and proposing corrective actions for areas such as employee rewards & recognition, communication channels, benefits, staff retention, and development.
• Collaborate with other Divisions to identify and execute improvement activities aimed at enhancing Honda's image, performance, and business values while sustaining staff and resources.
• Plan, manage, and monitor yearly department budget, conducting quarterly reviews aligned with company direction.
• Review policies and employee handbook in collaboration with the legal department.
• Contribute to developing HR business plans and strategies through strategic reviews, analysis, and insights.
• Create proposals and presentations to provide strategies and improvement activities according to the yearly survey findings for HRA Management and Top Management (CEO and COO).

Employee Relations

• Responsible for staff motivation & retention, utilizing improvement activities and projects.
• Collaborate closely with Top Management (COO) and HRA Management to address associates’ issues through monthly engagement programs and focus groups.
• Conduct employee engagement surveys and pulse surveys to measure satisfaction and identify priority improvement areas.
• Review and analyze survey data and communication channels to generate HR Metrics, identifying strengths and priority improvement areas.
• Drive culture and core values across the organization by leading engagement and wellness activities in PJ office and Melaka HQ.

Communication

• Manage internal communications through various channels including memos, newsletters, online platforms (AMARA AI Chatbot), Hello HR, Cup of Joy, company intranet, and HRADM Alert.
• Design and produce interactive visuals such as memos, posters, and videos for engagement and recognition purposes.

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Employer Branding

• Providing proposals and write ups for employer branding projects: Special Recognition Award by the Seek People & Purpose Award, Asia’s Best Employer Brands award 2022 by World HRD Congress, MIHRM award.
• Leading the company Employer Branding activities- Improved ranking from 34th in 2022 to 26th in 2023 Malaysia’s 100 Leading Graduate Employers. Winner in Automotive sector.

Succession Planning

• Assisted in managing the Succession Planning for the corporate division by preparing the proposed succession planning deck.
• Facilitate business to select and develop key talent to ensure successor fill in critical roles which involved liaising with the successor to perform assessment, preparing individual reports and progress of Individual Development Plan (IDP) and assisting the coordination of Manager Development Program.

Leadership activities

• As a Senior Executive, I lead in communication and engagement while overseeing HR executive and internship progress and performance.
• Leading several activities and CFT project consisting of 3-5 team members such as Asia Oceania Employee Engagement Survey, Retention Survey, NHC Convention (Continuous Improvements), HRA Roadshow, Non Executive Career Path Guideline & Policies, CSR Projects, and Annual Dinner.

Achievements/Contributions

• Winner for NHC Best Circle 2023 - HRA division
• Improving AMARA Employee AI Chatbot participation rate and engagement rate from 3.4 to 3.8/5.0.
• Successfully improved HR Engagement & Communication driver in Employee Retention Survey for 2023.
• Increased satisfaction rate for engagement programs between employees and top management to 4.26/ 5.0.

Strategic Planning

• As a single focal point for both Malaysia and Indonesia, I partnered with the Senior Leadership team in maintaining corporate and HR policies.
• Develop and implement succession planning for key areas in the Company.
• Managing promotion programs for Store Manager, mid-level and Visual Merchandiser positions in the store as per the related procedures announced by HQ.
• Planning department budget for new financial year.

Operations

• Lead end to end recruitment process in the Malaysia & Indonesia in compliance with the corporate procedures and Country legislation.
• Track the probation period of new employees and conducting performance review with the related managers.
• Review and administering C&B benefits such as employee health insurance and employee referral program to attract, retain and motivate employees.
• To manage disciplinary cases and resolved employee complaints and grievances successfully through mediation and collaboration according to the Country law and company rules and regulation.
• Handles TNA and development needs of store and country head office employees based on orientation, occupational expertise, leadership competencies.
• To plan, provide and follow up on in house training such as OKR training for Managers and employees and Product Training.
• Manages Learning Management System (LMS) for employees in accordance with HQ guidelines.

Accomplishment/Contributions

• Implemented a Global Development and Performance System (DPS project) for Malaysia and Indonesia.

HR Business Partner

• Collaborate/partnering with HQ Talent Acquisition team and various department to plan and execute massive hiring for new store opening.
• Providing HR advice and support to Retail Operations team (Area Managers, Store Managers and PIC), corporate line managers, and employees in explaining procedures and company policies in a timely effective manner.
• Provide coaching and supervising HR Assistant and intern.

Talent Acquisition

• Leading the recruitment team from end-to-end recruitment process for Anaika Collections and Posable businesses (corporate office),retail brands (Charles & Keith, Pedro, Flow and Wycon Cosmetics) by implementing region-wide recruitment, behavior-based interview to ensure recruitment filled rate is at its minimal.
• Working closely with the operation teams (30 Charles & Keith Stores, 18 Pedro stores and 2 Wycon store across East and West Malaysia with total headcount of 400+ staff.)
• Conducting market survey to understand the market trends for salaries and compensation.
• Coordinating new staff on-boarding process and orientation.

ER/IR

• Managing various disciplinary issues from minor to major misconduct, issuing show cause & warning letters, conduct staff counseling, termination of employee in accordance to the labor law.
• Maintaining and monitoring attendance to ensure employee punctuality and in accordance to respective working hours.
• Experience in preparation and handling Domestic Inquiry.
• Lead and plan all employee engagement activities to support our company culture and core values and creating annual Employee Engagement activities calendar.
• In charge of HR Communications and liaise with multiple divisions to improve communications.

Learning & Development

• Provide trainings for new joiners such as the company induction training, Interviewing Skills training for PICs and HR Process trainings.

Policy and Process Review

• Review and updating company SOP with the Retail Operations team to ensure processes and procedures are in line and comply with the local statutory.

Performance Management

• Provide support to Assistant Vice President-HR in Annual Staff Performance Review Submission process.
• Advising Managers on preparing the Performance Improvement Plan, review and check PIP forms submitted by Managers and provide support in handling staff performance review.
• Conduct counseling session and PIP reviews.
• Promoted to Senior Executive in 2018.
• Improving the recruitment and hiring process by developing a recruitment and hiring process flow.
• Improvising the HR monthly reports which includes recruitment, exit interview, resignation data.
• Winner of the VOW (Valiram Outstanding Winner) Award 2019 - Valiram Outstanding Employee, category HR Department (Malaysia)

• Manage International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and termination activities;
• Provide expatriate HR services to ensure that transfers of staff and families from/ to Shell companies in the relevant region are handled efficiently and in accordance with Group policy, meeting specified KPIs;
• Provide end-to-end coordination of the transfer activities involved with a Long-Term International Assignment (LTIA), Short-Term International Assignment (STIA) or International Commuter Assignment (ICA) and liaising with HR in the business across other countries.
• Accountable for the coordination of all activities relating to a transfer case, ensuring that other parties involved (e.g. immigration advisors, service suppliers,relocation consultant) provide the required support to the transfer such as visa & immigration processes, general orientation, home search, school search.
• Coordinate international travel arrangements, book airline tickets and coordinate with relocation advisor and country HR to prepare detailed itineraries of travel plans.
• Managing and processing employees’ movement, payment, claims, allowances, bonus and update leave in SAP System.
• ·Provide support to line managers and global HR to ensure timely expatriate transfers.

HR Operations

• Oversee overall HR operations such as employee welfare administration, recruitment, compensation & benefits and other HR administration matters.
• Management of the employee personal records, administer leave & attendance, online payslips, claims & etc via HR2000 to ensure all information is updated and documented accurately.
• Process the payroll for company departmental employees and responsible for timely payroll process for statutory bodies such as EPF, SOCSO, EIS, and LHDN.
• To coordinate employee activities – birthday celebration, sports tournaments, etc
• Perform other ad-hoc tasks pertaining to Human Resources duties as and when required.

Administration

• To coordinate with vendors on the ordering of stationery, office equipment & pantry refreshments.
• To coordinate facilities maintenance/repairs of office equipment, IT & telephone lines.
• To assist in admin and reception duties which includes handling of in-coming calls and visitors and arrangement of courier services.