SITI MARINA IBRAHIM
Kuala Terengganu, Terengganu,11
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with [Number]-year history of successful industry performance.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
Business Manager, Car In Team
MyTukar (CARRO) Sdn Bhd
05.2024 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Participated in industry trade shows, networking events, and professional development opportunities to continually refine knowledge and skills in the automotive sales field.
- Facilitated smooth transactions between buyers, finance personnel, service departments, and other key stakeholders during the car-buying process.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
Office Manager
Nikiso Clean Energy & Gases (SEA) Sdn Bhd
06.2012 - 03.2023
- Responsible with the operation of payroll system, Finance, HR and Shipping team
- Responsible on Account Receivables and Account Payables including reporting to the Controller
- Preparing data analysis for General Manager, finance team and sales team - to be presented in the monthly reports
- Directly assist General Manager in maintaining office system
- Responsible for all administrative works for Malaysia branch and liaise with other branches of Nikkiso globally
- Preparing commission payable reports for Agents of Nikkiso Attend phone call and email related to daily queries from international customer and vendor
- Preparing Year End Auditing report and assist on internal & external auditor.
Executive Customer Service
Cryogenic Industries Sdn Bhd
01.2002 - 12.2011
- Assisted administrative works for Admin team and responsible in organizing data management
- Manage invoicing, delivery order, sales order and purchase orders for the company
- Responsible in dealing with daily queries on the phone and by email
- Dealing with Malaysian Custom and shipping company for incoming goods from the Principal in USA, Germany and Australia
- Preparing sales data analysis for sales team - monthly sales report and presented to USA Controller
- Assisted with the operation of the Finance team, payroll system and ordering office supplies.
Shipping Clerk
Cryogenic Industries Sdn Bhd
10.1998 - 12.2001
- Assisted administrative works for the admin team
- Responsible in shipping works such as receiving and delivery of Goods
- Preparing for packaging & booking for delivery of the Goods
- Do filling for the admin and shipping team
- Preparing quotation and follow up order for sales team.
Education
Executive Bachelor in Business Operation Management -
Asia e University
06.2015 - 10.2016
Diploma in Business & Industrial Management - undefined
Universiti Teknologi Malaysia
06.2013 - 01.2015
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Chendering
Kuala Terengganu, Terengganu, Malaysia 04.2001 -
Certificate of Supervisory Management - undefined
American Industrial Certification Institute
10.1998 - 12.2001
Certified Business Professional (CBP) - undefined
American Industrial Certification Institute
11.2015 - 01.2016
Skills
Microsoft Office
References
Chong Kim Chuan, Nikiso Clean Energy & Gases (SEA) Sdn Bhd, kccheong@nikkisoceig.com, 0122150318
Personal Information
- Place of Birth: Terengganu
- Date of Birth: 03/18/1980
- Driving License: D
Languages
Malay & English
Timeline
Business Manager, Car In Team
MyTukar (CARRO) Sdn Bhd
05.2024 - Current
Certified Business Professional (CBP) - undefined
American Industrial Certification Institute
11.2015 - 01.2016
Executive Bachelor in Business Operation Management -
Asia e University
06.2015 - 10.2016
Diploma in Business & Industrial Management - undefined
Universiti Teknologi Malaysia
06.2013 - 01.2015
Office Manager
Nikiso Clean Energy & Gases (SEA) Sdn Bhd
06.2012 - 03.2023
Executive Customer Service
Cryogenic Industries Sdn Bhd
01.2002 - 12.2011
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Chendering
04.2001 -
Shipping Clerk
Cryogenic Industries Sdn Bhd
10.1998 - 12.2001
Certificate of Supervisory Management - undefined
American Industrial Certification Institute
10.1998 - 12.2001
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