Summary
Overview
Work History
Education
Skills
Websites
Civic Affiliations
Expected Salary - Monthly
Referrals
Performance Benchmark
Certification
Timeline
Generic
Siti Mariam Muhammad Masdek

Siti Mariam Muhammad Masdek

Senior Project Manager
Rawang,10

Summary

Performance and quality leader with a proven track record of delivering projects and programs through visionary planning ahead of current milestones. Overseen projects worth RM45 million throughout career span, becoming a trusted consultant for information systems design and management. Conceptualized and executed activities leading to shorter route to project conclusion, saving around 10-15% of overall project timeline. Experienced leader excelling in guiding teams, managing complex projects, and achieving strategic objectives. Strong background in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Reputation for collaborative approach and commitment to excellence.

Overview

23
23
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Senior Project Manager

Bank Muamalat Malaysia Berhad
07.2024 - Current
  • Overall Program Management with 25 projects under the program belt
  • Successfully led the ATLAS Program, ensuring structured governance and stakeholder alignment.
  • Implemented early risk identification mechanisms for vendor onboarding, ensuring proactive risk mitigation.
  • Shifted IT change requests to Impact Analysis-first to minimize disruptions and scope creep.
  • Implemented Lean Agile Documentation strategies, reducing unnecessary paperwork.
  • Implemented real-time monitoring & alerting, reducing response time for critical system outages.
  • Addressed resource constraints in testing activities, optimizing resource allocation to minimize project slowdowns.
  • Balanced regulatory requirements with Agile methodologies, ensuring compliance without slowing down execution.
  • Mitigated vendor onboarding delays by establishing structured tracking mechanisms and ensuring proactive engagement.
  • Reduced downtime & outages by improving infrastructure planning and design, ensuring better resilience and system uptime.

Project Manager

Dagang Net Technologies Sdn Bhd
10.2020 - 05.2025
  • Manage external projects for the company
  • Project in Management
  • Cross Border Shanghai Exchange ePCO system enhancement
  • Regional Comprehensive Economic Partnership ePCO system enhancements
  • STIDC eGrading and eRegistration
  • SPAN eLesen and Permit A
  • Technology Refresh for Dagang Net Technologies
  • Customer Relationship Management 2022 system enhancement
  • DNeX TradeSwift SuperApp mobile project
  • DOA Phytosanitary Information System project
  • Malaysia Maritime Single Window project - ongoing
  • Turnkey focused Project Management
  • Specializing in turnkey project management of project’s scope, cost, time and quality deliverables of projects
  • Work with various functional teams within the IT, Product, Operations, Finance, Legal and Procurement to manage and complete the required deliverables of projects
  • Provide weekly reporting to stakeholders and Project Steering Committee (PSC) and monthly consolidated PSC meeting reporting
  • Manage new and existing vendor’s scope, time and quality
  • Conduct weekly Work Group Committee (WGC) meetings to gather and communicate status reports, change, risk and issues
  • Mentor Project Managers on Project Best Practices
  • Documents practices such as Agreement Management, Budgeting and Procurement, Vendor Management and Turnkey
  • Coaches and mentors, these best practices to Project Managers
  • Advices and guides Project Managers through interdepartmental processes with procurement, legal and human resources

IT Project Manager

Hong Leong Bank
01.2020 - 09.2020
  • Manage internal IT projects for various web and mobile application for the use of Hong Leong Bank customers and its employees
  • Overall project management of project’s scope, cost, time and quality and are in-charge of helming the IT team assigned to the project
  • Work with various towers within the IT, Product, Operations, Risk and Compliance to manage and complete the required deliverables of projects
  • Provide weekly reporting to stakeholders and Project Steering Committee (PSC) and monthly consolidated PSC meeting reporting
  • Manage new and existing vendor’s scope, time and quality
  • Conduct weekly Work Group Committee (WGC) meetings to gather and communicate status reports, change, risk and issues
  • Co-manage project dependencies with Tower Leads, Head of PMO and other Project Managers shall a project’s implementation is dependent with that of another project
  • Project Managed
  • Multi-Currency Function – Implementation for retail internet and mobile banking
  • BCB Digital Onboarding – Implementation of corporate account onboarding via tablet and to enhance the turnover time of corporate account onboarding process

Project Manager

NTT DATA FINANCIAL SYSTEMS
04.2019 - 01.2020
  • Managed a project for the implementation of a backend and customer portal of FirstGen Insurance System for Pacific Insurance Berhad.
  • Project Analysis to Provide Bird’s Eye View to the Team for Effective Decision Making
  • Daily communication through dashboards to all Project Team members which consist of status of all deliverables, test and issue progress
  • Collate data from various streams of the project organization to centralize the status reports to management
  • Re-defined and aligned the Project’s Issue and Change Management processes to be in-line with the PMO’s framework for new Project, Software Development and Release Management via the use of online tools.
  • Customers and Systems Managed
  • FirstGen Insurance Backend System and Customer Portal for Pacific Insurance Berhad

Project Manager

PRIVASIA TECHNOLOGY BERHAD
01.2017 - 12.2019
  • Managed Project and new Product Development in Ports and Logistics specializing in Conventional cargo operations.
  • Re-established Project Management processes according to the principles, rules and methodology of PMBOK, Scrum and Agile to the Company’s Project Management implementation.
  • Re-establishing Company’s Standard Operating Procedure
  • Re-introduced Project Management organized processes, templates and practices to the organization to reduce waste of profit, productivity and time
  • Improvised and simplified Project Management organized processes, templates and practices to adapt to smaller and least experienced Project team members
  • Train new Project team members on implementing Project Management organized processes, templates and practices
  • New Domain Knowledge Gained
  • Designed, tested and implemented the Billing, Vessel and Administration module for the Multi Terminal Port Operating System (MTOS) specializing in automating the management of conventional port business
  • Revolutionized the MTOS design by value adding the system with real time data entry, dashboard, KPI and real time billing and payment processing.
  • Customers and Systems Managed
  • Main Gate Additional Kiosk for Westports Malaysia
  • UCustoms Implementation for Westports Malaysia
  • Port Management Information System for Lumut Maritime Terminal Sdn Bhd

Business Manager

JATI PIRANTI SOLUTIONS (M) SDN BHD, JATIS GROUP
01.2011 - 12.2016
  • Helmed the Project Management and Product Development divisions of the Company, overseeing workforces and teams from 2 countries for Projects awarded.
  • Lead the Company to establish good Project Management practices, solving challenging while at the same time balancing the expectations of the Company and Customers alike.
  • Managed around 15 direct and 10 inter-company staffs.
  • Establishing Company’s Standard Operating Procedure
  • Paved the way for the Company to operate in an orderly, effective and productive structure, emphasizing in self-managing through examples in Projects and Change Management.
  • The procedure established enables the creation and management of smaller teams assigned to manage Changes simultaneously without compromising on quality of deliveries.
  • Met overlapping demands for Changes and Projects despite shortages of resource.
  • Increased Customer satisfaction through approach of building Systems that envelopes the Customer’s operations and Product offering.
  • Improved Company’s Profitability by reorganizing the structure of workforce to increase Productivity without the need of adding count and by completing Project milestones 10 -15% ahead of time.
  • Introduces “research time” for all divisions prior to Projects and Change Managements with the objective of understanding Systems, Requirements and Risks to better plan and manage the operations of the Company.
  • As Head of Products and Services, outlined the standard activities, criteria of System designing and quality measurements in ensuring that the Systems built meets the expectation of the Customer and the Product Development roadmap of the Company.
  • Portfolio Expansion
  • Introduced a new industry domain to the Company, thus expanding the Portfolio of the domain expertise from competency in Finance Wealth Management to both Finance Wealth Management and Insurance industries.
  • Gained 2 new Customers in the Insurance industry with the introduction of a new e-Submission General Insurance System.
  • Expanded the use of the Wealth Management System to cater for multiple Wealth Management Products, other than Unit Trust.
  • Customer and Employee Relations
  • Improved the relations between the current Customer and Employee by establishing a hand-to-hand relationship with the objective of delivering functions and Systems that will improve the Revenue and Productivity for the Customer.
  • Introduced the practice of cross expertise Requirements sit in where Technical team/User has to sit in with Business team/User for Front End Requirements Sessions and vice versa.
  • Maintained approachable relations between the Customer and Employee by promoting understanding of what is required and what it takes to Build.
  • Risk Management and Compliance
  • Researched and managed Projects team to the requirements of getting a System to be audited by governmental organizations and Customer’s internal audit organization by improving the standards of Development and good practices of the functions within the System.
  • Customers and Systems Managed
  • Islamic and Conventional Wealth Management Systems for Hong Leong Bank Berhad, Kuwait Finance House, Alliance Bank Malaysia Berhad and Bank Simpanan Malaysia.
  • General Insurance Systems for Overseas Assurance Corporation Malaysia and Tokio Marine Insurans Malaysia.

Special Assistant to the CEO

PRIVASIA TECHNOLOGY BERHAD
01.2007 - 12.2008
  • Managed Projects for the various divisions of the Company, ranging from Hardware and Systems Project to Certification Projects.
  • Projects initiated by Customers or internally assigned, the demands of the Position is also to work with the Business Development Team to secure Project for the Company through Tender participation.
  • Establishing Company’s Standard Operating Procedure
  • Reorganized the procedure for Tender compilation and submission by improving the communication plan and structural planning of work activities to reduce missed deadlines.
  • Submitted with success almost 7 governmental and corporate Tender procurements with success rate of being shortlisted to the final stages before Project award.
  • As Project Manager, managed 2 ISO Certifications, i.e. ISO 20000 and ISO 27001 for both the Company and the Company’s biggest Customer.
  • Reduces the involvement of external consultant by working closely with the Customer to understand and document their procedures.
  • Trained both the internal and Customer organizations on the relationship between their operations and ISO standards.
  • Guided both organizations up to the auditing stages and post certification implementation to ensure continuous improvement in the organizations.
  • Portfolio Expansion
  • With the guidance of the CEO, establish cooperation with other Systems providers to venture into new domains for the Company, i.e. Telecommunications, Courts Management and Aviation Technology.
  • Conducted and presented work plan for state wide wireless technology implementation.
  • Implemented proof of concept for Court Management System at Customer site to automate court proceedings.
  • Participated in Tender Submission exercise and pre-sales management of implementing Air Traffic Control Systems.
  • Customers and Systems Managed
  • IT Outsourcing of Rugged Terminal and the Internet Systems, ISO 27001 Certification, Westports ePurse Systems for Westports Malaysia.
  • Court Management System for Federal Court of Malaysia.
  • Tender Submissions and Pre Project Award Management for DCA Air Traffic Control Systems, e-DCA, HSBC e-Mortgage Partner, KWAP Integrated Contribution Management System, MPM Examination Management System, Shah Alam Hospital IT Package, JUPEM Nationwide IT Outsourcing and Kota Kinabalu International Airport (KKIA) Communications Infrastructure Installation.

General Manager

ROSELLE VALLEY SDN BHD
01.2004 - 12.2006
  • Successfully procured funding for a 3-door supermarket outlet.
  • Designed, sourced, setup and managed the operations of a family oriented retail outlet.
  • Key activities entail research on geographical and economic feasibility, project planning, team management, employee training, budget management and customer management.
  • Met with success many project milestones and delivery dates.

Assistant Project Manager

MRI SDN BHD
01.2003 - 12.2003
  • Assisted in the financial projections and business presentation of this 10-year business plan to provide a self-sustaining agricultural based industry for Malaysia.
  • Submitted the tax exemption subsidy application for the project and the business subsidiaries of the project.

Education

Western Michigan University @ Sunway College
01.2002 - 01.2003

undefined

Franklin College Switzerland

A-Levels - undefined

Kolej Matrikulasi Yayasan Saad
01.1998 - 01.2000

PMR and SPM - undefined

Sekolah Menengah Kebangsaan Subang Utama
01.1992 - 01.1997

Skills

  • Strategic program execution

  • Cross-functional project coordination

  • Stakeholder engagement

  • Effective change implementation

Proficient in negotiation strategies

  • Visionary leadership

  • Collaboration in agile teams

  • Budget management

  • Cross-functional collaboration

  • Distributed team coordination

  • Vendor partnership development

  • Team training

Civic Affiliations

Persatuan Kebajikan Warisan Ar Rahim – Working Committee

Expected Salary - Monthly

RM17,500 - RM11,500

Referrals

Reroy Wong, Managing Director, Bizniaga Technologies Sdn Bhd

Performance Benchmark

  • Managed 20 projects under a program for a digital banking initiative.
  • Accumulated knowledge and experiences 7 years in Ports and Logistics and 8 years in financial industries.
  • Managed and completed 5 turnkey projects in 3 years for government and semi government projects.
  • Managed four 6-month Projects with 800 man-days effort with a 6-man team in capacity both as Project Management and Lead Business Analyst.
  • Reduces 10 – 15% of Project timeline with concurrent milestones running simultaneously.
  • Minimizes the use of external consultancy involvement by applying creative and agile Project management approach.
  • Managed RM34 million transfer Project with effective use of proper documentation and requirements gathering activities.
  • Managed 2 projects as a customer project manager and went live successfully with 1 project in just 2 months after taking over the project.

Certification

Project Management Professional

Timeline

Senior Project Manager

Bank Muamalat Malaysia Berhad
07.2024 - Current

Project Manager

Dagang Net Technologies Sdn Bhd
10.2020 - 05.2025

IT Project Manager

Hong Leong Bank
01.2020 - 09.2020

Project Manager

NTT DATA FINANCIAL SYSTEMS
04.2019 - 01.2020

Project Manager

PRIVASIA TECHNOLOGY BERHAD
01.2017 - 12.2019

Business Manager

JATI PIRANTI SOLUTIONS (M) SDN BHD, JATIS GROUP
01.2011 - 12.2016

Special Assistant to the CEO

PRIVASIA TECHNOLOGY BERHAD
01.2007 - 12.2008

General Manager

ROSELLE VALLEY SDN BHD
01.2004 - 12.2006

Assistant Project Manager

MRI SDN BHD
01.2003 - 12.2003

Western Michigan University @ Sunway College
01.2002 - 01.2003

A-Levels - undefined

Kolej Matrikulasi Yayasan Saad
01.1998 - 01.2000

PMR and SPM - undefined

Sekolah Menengah Kebangsaan Subang Utama
01.1992 - 01.1997

undefined

Franklin College Switzerland

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Siti Mariam Muhammad MasdekSenior Project Manager