Siti Mariam Abdul Rahim
Shah Alam
Summary
Dynamic professional with extensive experience at Honda Malaysia, excelling in project management and budget oversight. Proven leadership and communication skills drive dealer performance improvements and compliance adherence. Adept in Microsoft Office, I consistently deliver actionable insights and foster strong relationships, ensuring operational excellence and strategic growth.
Overview
2027
2027
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Deputy Manager
Honda Malaysia Sdn Bhd
Petaling Jaya
08.2023 - Current
- Manage and communication with after sales department for distribute information regarding market action, process, and arrangement part for dealer.
- Manage SAP process system for dealer information & manage third party for awareness activity
- Weekly and Monthly monitoring report and manage inquiry from dealer and Honda Motor
- Reporting to Honda Management on the progress and next action for the market action
- Manage budget and reporting to Management in quarterly basis
- Communicate with Authority on declaration Market Action such as JPJ, Police and others
- Handle ad hoc request from Honda Motor regarding information, report and achievement for market action
Assistant Manager
Honda Malaysia
Petaling Jaya
06.2021 - 08.2023
- Develop or continuously improvise the standards and guidelines within the Dealers scope for the facilities, equipment, CI (Corporate Identity) and operations.
- Responsible to Manage Nationwide dealers’ performance and Strategize and Formulate Improvement Action Plans for Dealers.
- Ensure effective use of resources & identifying core competencies for optimum productivity & efficiency. Responsible for staff motivation & retention while establishing and maintaining proper workflow policies & processes for the section.
- Responsible for target setting & coordinating with team members to ensure proper scheduling & execution of projects according to plan (Project Management). This includes proposal of corrective action plans designed to address dealers’ issues which also include assisting in handling disputes among dealerships.
- To carry out duties in a professional manner with external parties and to uphold the company’s good image by carrying out responsibilities with high degree of integrity & sincerity.
- To assist in department audit Implementation of ISO 9001:2015 standards & monitoring at sectional level.
- To manage budget for the group & monitor effective and timely budget utilizations with cost down activities.
- Responsible to provide monthly / quarterly reports on subordinates key performance.
- Maintain records and prepare statistical reports to evaluate performance and monitor progress of dealers & share with dealers and HMSB management.
- Responsible for establishing and maintaining DQSP in the division as Working Committee.
Senior Executive
Honda Malaysia
Petaling Jaya
06.2018 - 05.2021
- To create awareness and conduct yearly evaluation to ensure compliance to regulations (Honda policies or government regulations) and level up customers’ touch point experiences.
- Responsible as the owner and holder of the Dealership agreement and Honda policies and act as an adviser to internal divisions and dealers pertaining to the content of the legal documents.
- Responsible for case management and constantly improve Nationwide dealers’ number of non-compliance cases.
- Ensure effective use of resources & identifying core competencies for optimum productivity & efficiency. Responsible for staff motivation & retention while establishing and maintaining proper workflow policies & processes for the section.
- Responsible for target setting & coordinating with team members to ensure proper scheduling & execution of projects according to plan (Project Management). This includes proposal of corrective action plans designed to address dealers’ issues which also include assisting in handling disputes or queries from dealers.
- To carry out duties in a professional manner with external parties and to uphold the company’s good image by carrying out responsibilities with high degree of integrity & sincerity.
- To manage budget for the group & monitor effective and timely budget utilizations with cost down activities.
- Responsible to provide monthly / quarterly reports on subordinates key performance.
- To represent as QS (Quality Standard) PIC in Division and assist in department / division audit Implementation of ISO 9001:2015 standards & monitoring at sectional level.
Administration Executive
Honda Malaysia
- Managing overall activity in division
- Monitoring budget
Education
Degree - Science Statistic
Universiti Putra Malaysia
04.2000 - 03.2004
Matrikulasi Melaka
MelakaSkills
- High competence in Microsoft Office
- Strong leadership, interpersonal, communication and writing skills, both in English and Bahasa Malaysia
- Self-motivated, good problem solving and decision-making skills and knowledge of accounts
Languages
Bahasa Melayu
First Language
Malay
Advanced (C1)
C1
English
Advanced (C1)
C1
Certification
- ISO 9001 : 2008 Internal Audito
Timeline
Deputy Manager
Honda Malaysia Sdn Bhd
08.2023 - Current
Assistant Manager
Honda Malaysia
06.2021 - 08.2023
Senior Executive
Honda Malaysia
06.2018 - 05.2021
Degree - Science Statistic
Universiti Putra Malaysia
04.2000 - 03.2004
Administration Executive
Honda Malaysia
Matrikulasi Melaka