Siti Khatijah Aldin
Kuching
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
1996
1996
years of post-secondary education
Work History
Customer Service Representative
CIMB BANK
Kuching - Sarawak, Malaysia
09.2011 - Current
- Managed customer inquiries regarding account services and banking products.
- Resolved client complaints through effective communication and problem-solving techniques.
- Assisted customers with online banking services and mobile app navigation.
- Educated clients about financial products to enhance their banking experience.
- Processed transactions accurately while maintaining compliance with bank policies.
- Coordinated with team members to improve service delivery and customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supported sales team members to drive growth and development.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Recovery Clerk
CIMB BANK
Kuching - Sarawak, Malaysia
05.2006 - 09.2010
- Processed customer requests for account recovery and balance inquiries.
- Reviewed documentation to verify customer identities and account ownership.
- Collaborated with team members to resolve discrepancies in customer accounts.
- Verified data entry accuracy of all recovery transactions in the system.
- Worked closely with internal departments such as sales, accounting, and legal teams to ensure timely resolution of any outstanding debts.
- Communicated with customers regarding their payment status via telephone, email, or mail correspondence.
- Reviewed and organized documents for accuracy, completeness, and compliance with applicable regulations.
- Managed high-volume call lists to contact debtors and secure payments.
- Coordinated with legal departments for accounts requiring further action.
- Conducted financial reviews to assess debtor ability to pay outstanding debts.
Education
Bachelor Degree - Science Administrative
UNIVERSITI TEKNOLOGI MARA
Kuching, Malaysia 09.2009 - 09.2021
Diploma - Civil Engineering
UNIVERSITI TEKNOLOGI MARA
Kota Samarahan, Malaysia 03.2021 - 10.2004
SMK KUCHING TOWN NO 1
Kuching, MalaysiaTimeline
Diploma - Civil Engineering
UNIVERSITI TEKNOLOGI MARA
03.2021 - 10.2004
Customer Service Representative
CIMB BANK
09.2011 - Current
Bachelor Degree - Science Administrative
UNIVERSITI TEKNOLOGI MARA
09.2009 - 09.2021
Recovery Clerk
CIMB BANK
05.2006 - 09.2010
SMK KUCHING TOWN NO 1