Siti Khairunnisa' Fakhruddin

Invoice Processor & Controls:

• Executed the posting of allotted invoices via SAP ERP P16 for payment of Shell’s Thailand Vendors.
• Ensured all invoices were processed on time to reflect accurate financial statements.
• Input financial data using SAP ERP (Enterprise Resource Planning) software.
• Certified that cheques and Bank Statements (Shell's Malaysia’s vendor) are received (as per register list), recorded and sent to correct stakeholder to avoid delay in payment.
• Maintained good working relationships with vendors/stakeholders and resolved dispute.
• Facilitated smoother payment process by collaborating with accounting and other Invoice Processing Team.
• Managed and responded to correspondence and inquiries from customers, vendors and stakeholders.

Document Management – Invoice (Shell Singapore Vendors/Stakeholders)

• Invoice Screening (to ensure completeness of invoices) and segregation of invoices (based on Shell entities and invoice categories)
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Finalized records in electronic records managements system for proper classification and categorization.
• Imported electronics documents into document management systems and updated document and record master database.
• Expedited invoice processing, contributing to overall financial management success.
• Completed daily logs for management reviews.
• Optimized storage space usage by regularly archiving outdated documents and records.
• Collaborated with cross-functional teams for seamless information sharing and document exchange.
• Consistently providing clear communication and timely updates on invoice status to stakeholders’ inquiries in ensuring smooth payment process and stakeholder’s satisfaction.

Travel & Expense Reports (claims) Processor – Shell Malaysia’s staffs

• Processing (receiving, barcode-scanning & filling) of claims (Travel and Expense Reports) submitted by Shell Malaysia's staff in Concur Business Travel & Expense Management Software to ensure smooth payment of claims to staffs.
• Managed Shell’s staff inquiries related to Concur claims submission.

Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for stakeholders and the organizations.

Extend assistance to colleagues during colleague's leave to ensure smooth process transactions.

Trained and supported new team members, maintaining culture of collaboration.

Achievements:

Project Aster

• Conducted “Knowledge Transfer Session on Shell Finance Operation - Expenditure (Accounts Payable) process. (AP scanning – Singapore GSAP P94 & ChemSAP P31) for the divestment of Shell Singapore entities.
• Performed the execution of ISU task job for 800 Singapore entities invoices (hardcopies) received in 1 Day due to the divestment and successfully completed the task in 1 Day (to avoid delays in Processing and Payments).

SPS2024 GSAP Upgrade - User Acceptance Testing (UAT)

• UAT Tester for Shell Singapore entities.
• Performed UAT Testing of invoices based on the scenario given and collaborate with Shell Account Payable (AP) Team Manilla to ensure all invoices tested are available and working in system.

UTILITIES PAYMENT PROCESS REVIEW - Mobility SG (part of the Mobility Assurance Plan for the year 2023)

• Focus on the end-to-end process of utilities payment for all Mobility retail sites in Singapore, as well as receipt of solar credits for Mobility retail sites.
• Provided samples, performed WI (working instructions) demo and participated in discussion and engagement for this project.

Handling Project on Shell's Malaysia resumption Hardcopy for 32,000 Travel & Expense Reports (Concur claims).

• Processed 32,000 physical copies of Shell Malaysia’s staff Concur claims (received, barcode scanned & archived) reports for 2020-2022 (due to Covid-19 and Close of Office) to ensure accurate and up-to-date data.
• Successfully completed within 4 months.

GSAP Singapore Process Improvement & Standardization

• Collaborated with stakeholders and vendors in ensuring that invoices submitted to the Invoice Processing Unit are in complete format (ensure all requirements of invoices are fulfilled before vendor's submission).

Others:

• HSSE (Health, Safety, Security and Environment) champion for Finance Operations Dept (Expenditure Process)- 2022 until 2024
• Deputy Lead for HSSE FO (2023-2024)
  • Conducted and lead the Shell Safety Day Team Engagement for 2022, 2023 and 2024.

Controls (Shell Malaysia and Shell Thailand entities):

• Mitigated risk of duplicate transactions by performing Duplicate Checking controls in SAP ERP to ensure that duplicate invoices are detected and stopped prior to the payment release.
• Reduced errors in payment transactions by conducting Disbursement Audit (DA) to ensure invoices and documents posted by Invoice Processing Team are free from erroneous payments resulting from incorrect postings.
• Ensuring that cheques and Bank Statements are received (as per register list), recorded and sent to correct stakeholders to avoid delay in payment.
• Maintained good working relationships with vendors/stakeholders and resolved disputes.
• Managed and responded to correspondence and inquiries from customers, vendors and stakeholders.

Document Management – Invoice (Shell Singapore, Shell Malaysia & Shell Middle East entities)

• Invoice Screening (to ensure completeness of invoices) and segregation of invoices (based on Shell entities and invoice categories)
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Finalized records in electronic records managements system for proper classification and categorization.
• Imported electronics documents into document management systems and updated document and record master database.
• Expedited invoice processing, contributing to overall financial management success.
• Completed daily logs for management reviews.
• Optimized storage space usage by regularly archiving outdated documents and records.
• Collaborated with cross-functional teams for seamless information sharing and document exchange.
• Consistently providing clear communication and timely updates on invoice status to stakeholders’ inquiries in ensuring smooth payment process and stakeholder’s satisfaction.

Travel & Expense Reports (claims) Processor – Shell Australia, Shell Hong Kong & Shell Singapore entities)

• Processed (receiving, barcode-scanning & filling) claims (Travel and Expense Reports) submitted by Shell’s staff in Promaster Expense Report software to ensure smooth payment of claims to staffs.
• Managed Shell’s staff inquiries related to Promaster claims submission.

Extend assistance to colleagues during colleague's leave to ensure smooth process transactions.

Achievements:

Implement Fit4 ways of working

Malaysia entities Hardcopies Invoices Elimination

• Connected and collaborated with stakeholders and vendors to agree on the method of invoice submission (changing from physical hardcopies submission to softcopy PDF submissions).

Shell Singapore Process Improvement & Standardization

• Work together with stakeholders and vendors in ensuring that invoices submitted to the Invoice Processing Unit are in complete format (ensure all requirements of invoices are fulfilled before vendor's submission)

Shell Singapore new profile replacement for OpenText Scanning

• Performed responsibilities as Shell Singapore User Acceptance Testing (UAT) tester by performing UAT testing on scanning of invoices via related new scanning profiles and ensuring invoices that are being tested are successfully available in the system for processing.

ABBY OCR Implementation for Shell Singapore

• Changing the way invoices received are scanned from the old process (Manual Opentext Enterprise Scan) to the automated ABBY OCR method. Involved as ABBY UAT Testing (tester) for this project by scanning and uploading invoices into profiles/systems.

Docusphere and FileNet Replacement Project – Shell Sarawak

• Performed UAT Testing of Scanning, Uploading and Achieving invoices into OpenText Enterprise Scan (new software) to ensure that software are working before being released to other users.

Others:

• HSSE (Health, Safety, Security and Environment) champion for Finance Operations Dept (Expenditure Process)- 2021
• Fire Marshall focal for Shell Account Payable (Expenditure) Team -2019 – 2020
• Ethics & Compliance Focal for Shell Account Payable (Expenditure) Team (2016-2017)

• Performed company secretarial jobs (eg: prepare minutes meeting, forms, share certificates and documents related to incorporation of a company).
• Sorted, organized and filling of company’s documents, files, spreadsheet and reports.
• Gained hands-on experience in preparing reconciliation, invoices, delivery notes and other sales documents for client's companies.
• Handled client's accounts (UBS System)