Siti Khairani Mohd Kamarudin

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

• Review Denied Parties valid match shipments / vendors / employees / customer accounts against the UN, EU and US OFAC Specially Designated Nationals (SDN) lists of restricted parties and various country lists
• Confirms in the relevant systems with the results and actions taken in review of the valid match shipments. Escalate all confirmed valid match shipment records to Supervisor and relevant country DP/SS management contact person
• Review all documents available in the network including sanction letters and shipment detail received and escalate to countries if there is any missing document or data as per GSOP in order to obtain full documents for completion of investigation.
• Escalate to next level (Supervisor / Manager) on any suspicious contents detected during the review.
• Based on the feedback / discussion from the Supervisor communicate with countries on outcome (e.g. RTO. Release of shipment).
• Provides support and advise to relevant country Denied Parties and Sanctions management contact person
• Assist as directed by Supervisor / Manager in the research and review of escalated valid match shipment records

• Perform 1st Level denied party screening of shipment details by reviewing match information in the Denied Party Application (DPA)
• Analyze Denied Parties/Sanctions and export control high match shipments/non-shipments records against the agreed and approved lists (defined in GSOP)
• Update relevant systems with the results and actions taken in the review of the high match shipments
• Escalate all potential valid match shipment records to Level 2 screeners for enhanced screening.
• Release on hold shipments not escalated to Level 2
• Assist as directed by Senior Analyst, Supervisor and Manager in the research and review of escalated high match shipment records
• Participate in planning and directing the flow of traffic to/from foreign destinations
• Duties as otherwise assigned

· Answering customers’ inquiries by phone, email, web chat or face to

Face

· Giving quotations and checking products availability

· Selling and ta king payments

· Handling complaints or passing them to manager

· Entering customers information onto computer database

· Liaise with clients to find out their exact event requirement

· Produce detailed proposals for events such as timelines, venues, suppliers, legal obligations, staffing and budgets

· Research venues, suppliers and contractors and then negotiate prices and hire

· Manage and coordinate suppliers and all events logistics.

· Liaise with sales and marketing teams to publicize and promote the event

· Manage all pre-planning such as organizing guest speakers and delegate packs

· Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget

· Manage a team of staff, giving full briefings

· Produce post-event evaluation to inform future events

· Research opportunities for new clients and events

· Conduct food/drink tasting for existing and new products for improvement and recommendations to the management team

· Responsible for preparation methods, create SOPs for new recipies and liaise closely with Operation team for proper implementation

· In-charge and oversee Quality Assurance, Marketing & Supply Chain team

· Provide relevant information for the business case of New Product Development projects

· Conducts checks with local and overseas suppliers to ensure their food processing procedures meet company’s standard requirement

· Conduct acceptance taste test on a limited basis with consumers in the store before product launch

· Run trials (pilot & up-scale)

· Assist operations to train relevant personnel on regulatory, health & safety, environmental compliance of product