Microsoft Office (Word, Power Points, Excel (Advanced)
Siti Intan Zahirah Bt Ibrahim
Bank Officer
Tanah Merah, Kedah,MY
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Intern experience in the account, audit, and tax department at an audit firm for 6 months Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
4
4
years of professional experience
Work History
Sale Consultant
Madinah Mart
03.2023 - Current
- Utilized strong communication and relationship-building skills to identify customer needs and guide them towards the most suitable products, resulting in a 25% increase in customer retention.
- Experienced in handling money, accurately processing payments using cash registers and keeping cash records in order.
- Responsible for keeping track of products, restocking shelves, and making sure we have the right amount of stock to avoid shortages or overstocking.
- Led the organization and setup of marketing displays for multiple product launches, driving customer interest and conversion.
- Cultivated strong client relationships, leading to 95% client retention rate and repeat business.
Sale & Admin Executive
Nts Printing Sdn Bhd
11.2022 - 03.2023
- Efficiently managed administrative tasks, including data entry, file organization, and document processing, resulting in a 20% reduction in processing time and increased productivity within the department.
- Addressed & acknowledge customers complaint or issues & resolved them with professional manner.
- Set monthly sales goals and keep track of administrative documents like invoices, receipts, and quotes.
- Managed 30+ phone calls per day & provide personalized service to ensure operation efficiency.
- Communicated & coordinated with production team regularly to ensure it 100% smooth flow of production.
Internship- Accounting, Audit & Taxation
Afrizan & Associates
03.2022 - 09.2022
- Prepared & anaylised financial statement, providing accurate & timely reporting to management & stakeholder.
- Managed accounts payable & receivable, ensuring timely and accurate payment of invoices and collection of payments.
- Assisted in audit procedures, meticulously reviewing financial documents, and conducting comprehensive data analysis.
- Successfully identified and rectified over 50 discrepancies, contributing to accurate financial reporting and regulatory compliance.
- Review various financial documents in order to prepare tax returns and provide tax services
- Develop and execute tax strategies after researching potential deductions and liabilities
- Performed precise data entry tasks with keen attention to detail, accurately processing and inputting large volumes of information into the system, ensuring data integrity and maintaining a 99% accuracy rate.
Sale & Finance Assistant
SMK Alor Pasir Cooperative
01.2021 - 03.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Provided exceptional customer service to 800+ students and 30+ teachers per day.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sale Executive
Afzam Empire Sdn Bhd
10.2020 - 01.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Bachelor of Accountancy (Honors) - Accounting
Universiti Pendidikan Sultan Idris (UPSI)
Tanjong Malim, Perak, Malaysia 04.2001 -
High School Diploma -
Kolej Matrikulasi Kelantan (KMKt)
Pasir Puteh, Kelantan 04.2001 -
Skills
Time management
Involvement
- Got Tunas Potensi Yayasan Sime Darby Scholarship (TPYSD) (2019-2022).
- Involved with the Data Analytic course organized by ACCA (2022).
- Appointed Logistic Exco of Foodbank Upsi Siswa Club (2020).
- Completed of AutoCount Computerized Accounting Course (with Assignment) (AC102-GL, AR, AP, Stock, Purchase, Stock, Sales) (2019)
Software
Statistical Package for the Social Sciences (SPSS) Software (Beginner)
AutoCount Software (Beginner)
Reference
Mrs Akmal Rabiatul Adawiyah bt Mustapha
Marketer Executive at Madinah Mart
+60 13-3580 1680
Timeline
Sale Consultant
Madinah Mart
03.2023 - Current
Sale & Admin Executive
Nts Printing Sdn Bhd
11.2022 - 03.2023
Internship- Accounting, Audit & Taxation
Afrizan & Associates
03.2022 - 09.2022
Sale & Finance Assistant
SMK Alor Pasir Cooperative
01.2021 - 03.2021
Sale Executive
Afzam Empire Sdn Bhd
10.2020 - 01.2021
Bachelor of Accountancy (Honors) - Accounting
Universiti Pendidikan Sultan Idris (UPSI)
04.2001 -
High School Diploma -
Kolej Matrikulasi Kelantan (KMKt)
04.2001 -
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