Siti Hanis Suraya Binti Omar
Selangor
Summary
Detail-oriented processing analyst with strong expertise in data analysis, contract administration, and change management. Drives operational excellence by optimising processes, enhancing data accuracy, and facilitating cross-functional collaboration. Delivers measurable business outcomes through continuous improvement initiatives, audit controls, and efficient onboarding transitions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Processing Executive
KONE Business Service
Petaling Jaya, Selangor
06.2021 - Current
- Lead organisation-wide process improvement initiatives to enhance operational efficiency and service quality.
- Manage end-to-end change management activities during new business onboarding, ensuring seamless transitions and minimal disruption.
- Facilitate cross-functional meetings to identify process gaps, align stakeholders, and improve team performance.
- Maintain and manage operational data, including creating, modifying, converting, extending, blocking, and deleting records across contract, billing, and reporting systems.
- Act as the primary point of contact for front-office inquiries, ensuring accurate and timely information delivery.
- Log, track, and resolve operational issues while coordinating escalation with team leaders when necessary.
- Conduct periodic internal audits on processed transactions to identify discrepancies and improvement opportunities.
- Collaborate with sales, finance, legal, and operations teams to resolve contract discrepancies and missing information.
- Mentor junior team members and support onboarding and training of new hires.
- Drive continuous improvement initiatives including automation, system enhancements, and digital transformation projects.
- Investigate and resolve contract-related issues to prevent downstream impact on billing and reporting processes.
Receptionist
Kimal Hotel Taiping
Taiping, Perak
03.2021 - 05.2021
- Manage front desk operations, including guest check-in and check-out processes.
- Handle incoming and outgoing calls while maintaining professional customer service standards.
- Assist guests with inquiries and provide accurate information to enhance customer experience.
- Perform administrative and clerical duties to support daily hotel operations.
- Monitor customer feedback and recommend service improvements.
Internship | Promotion & Strategy Department
Majlis Perbandaran Taiping
Taiping, Perak
10.2020 - 03.2021
- Support data entry and administrative processes to ensure accuracy and completeness of departmental records.
- Draft organizational memos, letters, and meeting minutes for internal communication.
- Assist in preparing quotations and compiling documentation for operational use.
- Coordinate with suppliers and customers to handle inquiries, deliveries, and project-related matters.
- Contribute to marketing initiatives by designing promotional materials and editing videos.
Sales Promoter
Tesco Sdn. Bhd
Taiping, Perak
12.2016 - 08.2017
- Execute sales transactions accurately while maintaining efficient daily operations.
- Educate customers on products, promotions, and offerings with personalized recommendations.
- Build customer relationships through professional engagement and service excellence.
- Ensure customer satisfaction by addressing inquiries and providing attentive support.
Clerk
Pusat Tuisyen Yusrina
Taiping, Perak
01.2015 - 05.2015
- Perform administrative and clerical tasks to support daily operations.
- Manage incoming calls, route inquiries, and maintain communication flow.
- Maintain basic financial records and assist with bookkeeping tasks.
- Organize documentation and support office workflow processes.
- Monitor office supplies and coordinate replenishment.
- Schedule meetings and assist in planning departmental activities.
Education
International Affairs Management
Universiti Utara Malaysia
Sintok, Kedah01-2020
International Relations | Exchange Student Programme
Universitas Muhammadiyah Yogyakarta
Yogyakarta, Indonesia01-2019
Skills
- Data Analysis & Data Management
- Contract Administration & Billing Support
- Change Management & Process Improvement
- Cross-functional Collaboration
- Internal Audit & Quality Control
- Issue Resolution & Escalation Handling
- Stakeholder Communication
- Process Automation & Digitization
- Team Leadership & Training
- Administrative & Documentation Management
Awards
- Employee of the Year (2022 & 2024)
- Employee of the Quarter
- Employee of the Month
- Pulse Champion (Maintain) – 2021
References
Norfarhana Binti Abdul Rahman
(Team Lead)
017 - 610 6754
Certification
- Lean Six Sigma Yellow Belt (2021)
Timeline
Senior Processing Executive
KONE Business Service
06.2021 - Current
Receptionist
Kimal Hotel Taiping
03.2021 - 05.2021
Internship | Promotion & Strategy Department
Majlis Perbandaran Taiping
10.2020 - 03.2021
Sales Promoter
Tesco Sdn. Bhd
12.2016 - 08.2017
Clerk
Pusat Tuisyen Yusrina
01.2015 - 05.2015
International Affairs Management
Universiti Utara Malaysia
International Relations | Exchange Student Programme
Universitas Muhammadiyah Yogyakarta