Reading
Siti Hanisa Mansor
Kuala Lumpur
Summary
Developed communication, organization, and instructional skills in educational setting, looking to transition into new field. Skilled in creating engaging and effective learning experiences, adaptable to various environments. Seeking to leverage these capabilities to bring value and innovation to new role.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Barista
Zuscoffee
12.2024 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Supported store operations by effectively managing opening and closing procedures when required.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Collaborated with coworkers to maintain a positive work atmosphere conducive to excellent customer experiences.
Business Owner
Partnership
02.2024 - 10.2024
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
German Language Teacher
Goethe Institut
10.2019 - 02.2023
- Collaborated with other language teachers to develop effective cross-curricular strategies, promoting better retention and understanding of linguistic concepts.
- Increased student interest in German culture by incorporating cultural elements into lesson plans and organizing field trips to relevant events or exhibits.
- Built rapport with students through consistent communication and feedback, supporting their growth both academically and personally.
- Enhanced students'' language proficiency by implementing immersive activities and real-world scenarios in lessons.
- Promoted a positive learning environment by establishing clear expectations for behavior and consistently enforcing classroom rules.
- Improved student engagement by incorporating varied teaching methods, such as group work, role-playing exercises, and multimedia presentations.
Research Assistant
Asian Europe Institute, University of Malaya
03.2016 - 08.2016
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Improved data collection methods with introduction of innovative survey techniques.
- Translated research findings into actionable recommendations, influencing policy and practice.
- Recorded and analyzed data to produce reports of results.
Education
Master of Arts - Lexicography
Friedrich-Alexander-Universität Erlangen
Germany 04.2001 -
Bachelor of Education - Language And Linguistics German With Education
University of Malaya
Kuala Lumpur 04.2001 -
Skills
Problem-solving
Teamwork and collaboration
Cultural awareness
Analytical skills
Order taking
Online teaching
POS system operation
Cleanliness
Customer service
Cost control
Language pedagogy
Student engagement
Interests
Watching Anime
Gaming
Timeline
Barista
Zuscoffee
12.2024 - Current
Business Owner
Partnership
02.2024 - 10.2024
German Language Teacher
Goethe Institut
10.2019 - 02.2023
Research Assistant
Asian Europe Institute, University of Malaya
03.2016 - 08.2016
Master of Arts - Lexicography
Friedrich-Alexander-Universität Erlangen
04.2001 -
Bachelor of Education - Language And Linguistics German With Education
University of Malaya
04.2001 -