Summary
Overview
Work History
Education
Skills
Timeline
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Siti Hajar Mohd Jelapi

Siti Hajar Mohd Jelapi

Store Captain
Senai,01

Summary

Driven by a results-focused approach, I leveraged decision-making and teamwork skills at Prestige Sports Sdn Bhd to enhance team productivity and streamline workflows. Expert in inventory oversight and mentoring, I significantly improved customer satisfaction and efficiency, demonstrating a strong ability to meet and exceed targets through effective leadership and collaboration.

Overview

5
5
years of professional experience

Work History

Supervisor

Prestige Sports Sdn Bhd
Petaling Jaya,Selangor
08.2020 - Current


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Sales Consultant

Al Ikhsan Sdn Bhd
Plaza Angsana
07.2019 - 06.2020
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic

Education

SPM -

Maktab Rendah Sains Mara
Taiping,Perak
2003

Skills

Inventory oversight

Timeline

Supervisor

Prestige Sports Sdn Bhd
08.2020 - Current

Sales Consultant

Al Ikhsan Sdn Bhd
07.2019 - 06.2020

SPM -

Maktab Rendah Sains Mara

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Siti Hajar Mohd JelapiStore Captain