SITI HAJAAR GHARZALI

Secured reliable data management for export shipment and payment operations.

• Enhanced tracking accuracy by conducting routine audits of shipment documentation and rectifying discrepancies as needed.
• Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
• Streamlined logistics processes by implementing efficient administrative systems and procedures.

• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Collaborated with team members to drive overall sales goals, contributing to a positive work environment.
• Streamlined the sales process to improve efficiency and reduce time spent on administrative tasks.
• Secured new business leads through proactive outreach efforts and effective follow-up strategies.
• Participated in ongoing training initiatives to stay informed of industry trends and best practices for sales success.
• Balanced competing priorities effectively while maintaining focus on achieving ambitious sales targets.
• Achieved high levels of customer retention by fostering trust through transparent communication and reliable support.

• Entered data into system and updated customer contacts with information to keep records current.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.
• Arranged meetings and appointments and updated records to assist management.
• Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
• Taught dance classes to children and adults of different skill levels.
• Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.

• Welcomed visitors and customers with professionalism.
• Responded to inquiries from callers seeking information.
• Managed and settled customer disputes.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Collected room deposits, fees, and payments.
• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.

• Reduced order processing time with accurate data entry and timely communication.
• Logged all incoming warehouse shipments into system with precision.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Assisted in budget planning for logistics department, monitoring expenditures and identifying opportunities for cost reduction.
• Obtained multiple price quotes from shipping companies to identify most reasonable pricing.
• Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.

Worked with vendors to schedule daily pickups and weekly deliveries.