SITI FEIZZURAH MOHD JOHARI
Customer Service Consultant
Kuala Penyu, Sabah,12
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Consultant
Jonsson Protein Healthy Hair Growth
08.2023 - Current
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Increased client retention through exceptional service and timely solutions to issues.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Assistant Captain (Restaurant)
Edo Ichi Japanese Restaurant
02.2019 - 08.2023
- Scheduled and delegated tasks effectivel
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Monitored employee performance closely for areas of improvement; provided constructive feedback as necessary.
- Handled cash transactions accurately and maintained an organized register for efficient end-of-shift reconciliations.
Kitchen Helper (Intern)
Marriott Resort and Spa, Miri
10.2018 - 01.2019
- Assisted in the training of incoming interns, sharing knowledge about kitchen procedures and equipment usage.
- Promoted positive teamwork dynamics within the kitchen staff while remaining professional and focused on tasks at hand.
- Participated in regular staff meetings to discuss improvements, challenges, and solutions within the kitchen environment.
- Ensured all cooking stations were well-stocked before each shift commenced, preventing delays due to missing items or low ingredient levels.
Kitchen Helper
Hospital Kuala Penyu
03.2017 - 06.2017
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Followed Diet plan and complete the tasks on accordingly.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
No Degree - Food & Beverage (Hospitality)
Institusi Kemahiran Belia Negara
Miri, Sarawak10-2017
SPM -
SMK Pekan Kuala Penyu
Kuala Penyu, Sabah, Malaysia12-2014
Skills
Complaint handling
Call center experience
Data entry
Paperwork processing
Payment processing
Promotional support
Customer acquisition
Hobby
* In love with art
* Hiking
* Travelling
Timeline
Customer Service Consultant
Jonsson Protein Healthy Hair Growth
08.2023 - Current
Assistant Captain (Restaurant)
Edo Ichi Japanese Restaurant
02.2019 - 08.2023
Kitchen Helper (Intern)
Marriott Resort and Spa, Miri
10.2018 - 01.2019
Kitchen Helper
Hospital Kuala Penyu
03.2017 - 06.2017
No Degree - Food & Beverage (Hospitality)
Institusi Kemahiran Belia Negara
SPM -
SMK Pekan Kuala Penyu