SITI FAZIMAH AWANG KECHIK
Customer Service Executive
Petaling Jaya
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
CUSTOMER SERVICE EXPERIENCE
IKONIK EYE SPECIALIST CENTER
Bukit Jalil
01.2023 - Current
- Provided professional services and support in a dynamic work environment while at registration counter, dispensary and on the phone.
- Follow up with the patient to know their condition of eye especiallay after done surgery.
- Cultivated interpersonal skills by building positive relationships with patients, doctor and others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
CORPORATE CUSTOMER SERVICE EXECUTIVE
MYEG SERVICES BERHAD
Petaling Jaya
10.2017 - 01.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions regarding permit renewal issue.
- Worked well in a team setting, providing support and guidance on deliverables of work permit
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
CUSTOMER SERVICE ASSOCIATE
CUSTOMER CONNECT MALAYSIA SDN BHD (CCM)
Kuala Lumpur
04.2015 - 06.2017
- Attend the inbound calls from customers Indah Water Konsortium (IWK) promptly, courteously in a competent and professional manner
- Assist an average of 70-80 customers per day by determining the cause of problem, provide the best solution for them and do adjustment accordingly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Promptly responded to inquiries and requests from prospective customers.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
RESEARCH ASSISTANT
LPPKN
Kuala Lumpur
09.2014 - 01.2015
- Collect data from respondents that randomly chosen by KPKM covering area at Kelantan, Terengganu, Selangor, Perak and Kedah
- Liaise with in professional manner with respondents so that they feel secure and give full cooperate to answer/filled up the questionnaire that has been prepared by KPKM.
- Performed statistical, qualitative, and quantitative analysis.
- Collected research data through experimentation, surveys and leading focus groups.
- Collaborated with other researchers to develop successful research strategies.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Recorded and analyzed data to produce reports of results.
Education
DEGREE - COMMUNICATION (MAJOR: ORGANIZATION)
UNIVERSITI UTARA MALAYSIA (UUM)
SINTOK, KEDAH 07.2008 - 12.2011
Skills
Microsoft Office Appliances
Expected Salary
RM 2,800-3,300 (Negotiable)
Timeline
CUSTOMER SERVICE EXPERIENCE
IKONIK EYE SPECIALIST CENTER
01.2023 - Current
CORPORATE CUSTOMER SERVICE EXECUTIVE
MYEG SERVICES BERHAD
10.2017 - 01.2023
CUSTOMER SERVICE ASSOCIATE
CUSTOMER CONNECT MALAYSIA SDN BHD (CCM)
04.2015 - 06.2017
RESEARCH ASSISTANT
LPPKN
09.2014 - 01.2015
DEGREE - COMMUNICATION (MAJOR: ORGANIZATION)
UNIVERSITI UTARA MALAYSIA (UUM)
07.2008 - 12.2011
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