Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Siti Fatimah Jalaluddin
Executive Customer Service
Puchong,14
Summary
Overview
8
years of professional experience
Work History
J&T SingaporeKerinchi, Bangsar
Customer Service Executive
08.2023 - Current
Job overview
- Attend to customer's inquiries regarding their shipment through call, live chat & email.
- Support customer's by providing the necessary information and raise the request that came from them.
- Do follow up with customer, if there were any kind of issues that occurred regarding their shipment.
Trust Bank, Standard Chartered (Tele performance)Kelana Jaya
Customer Success Specialist
09.2022 - 06.2023
Job overview
- Helping customer to select the correct products and services
- Address customer queries and solve their problems
- Helping customers to finding relevant and required information
- Recommending bank's products to customers
- Awarded with compliments by customer for excellent services.
Malaysia Airlines Berhad (Scicom)Kuala Lumpur
Executive Customer Service
08.2021 - 09.2022
Job overview
- Assist with all incoming enquiries, resolve customers complaints
- Excellent communication & customer service skills
- Experience in international contact centre
- Effective listening and attentiveness
- Offer services with a smile to the customer in order to prepare the customer psychologically for a more pleasurable experience ahead
- Awarded with many compliments by the customer.
Lotus Bukit PuchongPuchong
Cashier
03.2021 - 07.2021
Job overview
- Receive payment by cash, credit cards, gift card & vouchers
- Balancing the cash register and generating reports for credit and debit sales
- To undertake other tasks as required by superiors
- To maintain procedure's and methods according to Operation Standards.
One Boutique Pusat Bandar PuchongPuchong
Retails Boutique Assistant
03.2019 - 09.2019
Job overview
- Fully responsible for the boutique daily operation such as opening / closing, payment handling, sales process, documentation stock inventory and safety in accordance with standard operating procedure's by the company.
Little Caliphs (Tadika Kasih Khalifah)Puchong
Kindergarten Teacher
02.2018 - 03.2019
Job overview
- Plan, supervise and implement the programme for the class in accordance with centre's policies
- Complete progress reports on children for each semester and prepare a development portfolio for each child
- Work closely with the other teaching staff in the class in carrying out the duties
- Build and maintain close partnership with parents.
TUDM SUBANGSubang
Preschool Teacher
07.2016 - 11.2016
Job overview
- Engages in lesson planning and implementation, preparing of teaching materials, and classroom environment to ensure effective teachings and learning for children
- Work closely with the other teaching staff in the class in carrying out the duties.
Education
Management & Science University
Diploma In Early Childhood Education
09.2012 - 7 2016
University Overview
SMK Puchong Batu 14
SPM
01.2007 - 11 2011
University Overview
Skills
Microsoft Word
Timeline
Customer Service Executive
J&T Singapore
08.2023 - Current
Customer Success Specialist
Trust Bank, Standard Chartered (Tele performance)
09.2022 - 06.2023
Executive Customer Service
Malaysia Airlines Berhad (Scicom)
08.2021 - 09.2022
Cashier
Lotus Bukit Puchong
03.2021 - 07.2021
Retails Boutique Assistant
One Boutique Pusat Bandar Puchong
03.2019 - 09.2019
Kindergarten Teacher
Little Caliphs (Tadika Kasih Khalifah)
02.2018 - 03.2019
Preschool Teacher
TUDM SUBANG
07.2016 - 11.2016
Management & Science University
Diploma In Early Childhood Education
09.2012 - 7 2016
SMK Puchong Batu 14
SPM
01.2007 - 11 2011
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