SITI FARHAH AB. FATHAH
Deposit Executive
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Deposit Executive position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Deposit Executive Specialist
Bank Simpanan Nasional
03.2023 - Current
- Responsible to meet deposit & fee based tergets.
- Acquire and manage relationship with corporate customers.
- Engaged with branches to drive deposit and fee income growth.
- Created sales referrals, promoted bank services and products, and met cross-selling objectives cosistently.
- Lead conduct refesher course on deposit products/ fee based/ tactical campaign.
- Lead manage a CSR programs such as CSR program distribution of bubur lambuk at HSI and Kota Tinggi hospital. Lead CSR program distribution of shared sustenance food from BSN to Bazaar Ramadhan Addha heights.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed strong client relationships through consistent communication and attentive service.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
RELIEF OFFICER
Bank Simpanan Nasional
03.2021 - 02.2023
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Lead in taking care of the marketing and image of the bank, making sure that everything was up to date , and documenting each month's bushiness operation.
- Prioritized multiples task while maintaining precision, timeliness, a positives attitude, and a professional manner.
- Maintaining accurate and complete customer data information while tracking, recording, reporting and storing data relevant to regular customer.
- Lead to make sure all banking operations are always in place and follow the SOP.
Teller
Bank Simpanan Nationals
06.2010 - 02.2021
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
Education
Bachelor of Public Management with Honours, Second Class Upper -
University y Utara Malaysia
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SEKOLAH MENENGAH TEKNIK (ERT) AZIZAH
Skills
Customer Services
Marketing
Administration
Customer Relations
Root Cause Analysis
Expert Problem Solving
Documentation Management
Teamwork and Collaboration
Websites
Timeline
Deposit Executive Specialist
Bank Simpanan Nasional
03.2023 - Current
RELIEF OFFICER
Bank Simpanan Nasional
03.2021 - 02.2023
Teller
Bank Simpanan Nationals
06.2010 - 02.2021
Bachelor of Public Management with Honours, Second Class Upper -
University y Utara Malaysia
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SEKOLAH MENENGAH TEKNIK (ERT) AZIZAH