SITI FAIRUZ JAMALUDIN
BUKIT MERTAJAM
Summary
Aspiring Assistant Manager with strengths in team collaboration and customer relationship management. Delivers exceptional service experiences by fostering positive interactions and addressing client needs. Committed to supporting team success through effective communication and adaptive strategies.
Overview
6
6
years of professional experience
Work History
Private Tutor
no employer
Kuala Lumpur, Malaysia
05.2021 - 10.2025
- Tutored students in one-to-one and small group sessions, enhancing understanding and academic progress.
- Collaborated with parents or guardians to establish learning goals and develop targeted strategies for improvement.
- Analysed student progress and provided feedback to boost test results and overall performance.
- Prepared students for examinations, performance and assessments, promoting confidence and skill.
Restaurant Waiter
Mi Kuah Hassan
Bukit Mertajam - Pulau Pinang, Malaysia
05.2025 - 07.2025
- Delivered meals and drinks promptly, contributing to high service standards and customer satisfaction.
- Assisted team members during busy periods, fostering a collaborative environment and enhancing service efficiency.
- Recorded food and beverage orders accurately, ensuring dietary requests were communicated to kitchen staff for optimal guest experience.
- Greeted guests upon arrival, providing immediate seating and presenting menus with a welcoming demeanour.
Sales Promoter
River Pool Resources (M) Sdn. Bhd
Kuala Lumpur, Malaysia
06.2023 - 06.2024
- Promoted company products and experiences, enhancing customer engagement.
- Adhered to company policies and standards in marketing goods and services, ensuring professional brand image.
- Worked flexibly across different locations to support promotional events and activities.
- Demonstrated products to potential customers, highlighting features and benefits to drive sales.
- Provided clients with sample products to evaluate prior to purchase, facilitating informed decision-making.
Administrative Clerk
Ros Anna Sdn. Bhd
Kulim - Kedah, Malaysia
07.2021 - 09.2021
- Handled telephone enquiries to ensure clients and stakeholders received prompt and courteous service.
- Answered telephone calls to provide information, direct callers, and take messages effectively.
- Prepared invoices accurately for sales transactions between company and customers.
- Prepared invoices carefully regarding sales transactions between the company and customers.
- Managed client communications by answering phones and corresponding through email.
- Processed invoices, expense reports, and payments to support financial administration tasks.
Cosmetic Shop Assistant
Ros Anna Beauty
Kulim - Kedah, Malaysia
07.2021 - 09.2021
- Maintained neat, clean and organised shelves through effective visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Managed stock levels on shop floor, restocking items to ensure availability for customers.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Executed opening and closing procedures, completing security, cleaning and financial checklists to ensure store readiness.
Cashier Assistant
Suenok Enterprise
Kulim - Kedah, Malaysia
12.2019 - 12.2019
- Processed payments by cash, cheque, or card, ensuring accurate and efficient transactions.
- Organised and maintained clean checkout areas to enhance customer experience.
- Executed store opening and closing procedures, guaranteeing operational readiness and secure closure.
- Kept shop floor and storage areas tidy by regularly organising and cleaning.
Education
Bachelor's Degree of Education - Bachelor of Education
IPG KAMPUS BAHASA MELAYU
Kuala Lumpur, Malaysia 2021 - 2026
Sekolah Menengah Kebangsaan Labu Besar
Kulim, Kedah 2016 - 2020
Sekolah Kebangsaan Labu Besar
Kulim, Kedah 2010 - 2015
Skills
- Lesson planning
- Customer relationship management
- Team collaboration
- Communication skills
- Sales promotion
Languages
English
Intermediate
B1
Timeline
Restaurant Waiter
Mi Kuah Hassan
05.2025 - 07.2025
Sales Promoter
River Pool Resources (M) Sdn. Bhd
06.2023 - 06.2024
Administrative Clerk
Ros Anna Sdn. Bhd
07.2021 - 09.2021
Cosmetic Shop Assistant
Ros Anna Beauty
07.2021 - 09.2021
Private Tutor
no employer
05.2021 - 10.2025
Cashier Assistant
Suenok Enterprise
12.2019 - 12.2019
Bachelor's Degree of Education - Bachelor of Education
IPG KAMPUS BAHASA MELAYU
2021 - 2026
Sekolah Menengah Kebangsaan Labu Besar
2016 - 2020
Sekolah Kebangsaan Labu Besar
2010 - 2015