Summary
Overview
Work History
Education
Skills
Timeline
Generic
SITI FAEZAH

SITI FAEZAH

GLOBAL FORWARDING AGENT
Shah Alam, Selangor

Summary

Adept at navigating complex logistics and customs processes, I excelled at CH Robinson by streamlining operations for efficiency and accuracy. My problem-solving prowess and effective communication skills led to significant improvements in shipment handling and customer satisfaction. Leveraging SAP and Navisphere expertise, I consistently enhanced financial and operational outcomes.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Global Forwarding Agent

CH Robinson
Klang ,Selangor, Selangor
04.2020 - Current
  • Working in operation center department which is our customer is among CHR other region such as CHR Malaysia, CHR Singapore, CHR Thailand, CHR Australia.
  • My focus in CHR Malaysia, which is helping Operation Malaysia (ocean export/ air export) for preparation Bill of lading (BL Draft) & Airway Bill (HAWB) extract information from Shipping instruction (SI) & Commercial Invoice , Packing List (CIPL).
  • Also control shipment departure or arrival (ocean import) by West Port & North port systems . For other state such as Penang Port or Pasir Gudang Port, control departure update from carrier website.
  • Same goes for air shipment (air import & air export).
  • Make sure all shipment our controlling have done key in financial cost and sell in systems Navisphere.
  • Also familiar with SAP systems using by CHR Singapore for special shipper.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Implemented feedback system to gather client insights, driving continuous improvement.

Declarations Customs Form

New Era (M) Sdn Bhd
Klang ,Selangor
06.2019 - 03.2020
  • Clerking job, doing normal declaration customs form and Dangerous Goods (DG) declaration,
  • Familiar with HS code
  • Familiar with K1 , K2 , K3 , K8 and ZB

Debt Collector

Rizki Partners Sdn Bhd
11.2018 - 06.2019
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Technical Support Engineer

Jabatan Perdana Menteri
08.2014 - 08.2018
  • This position is contract status and renewable per year.
  • Oversee projects implemented in the area of supervision of the Office Zone Klang and Kuala Langat and manage documents related to claims paid by the contractor after the project is completed.
  • Mentored contractor members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Assistant Director of Department (PSH)

Jabatan Perdana Menteri
08.2013 - 12.2013
  • This position is contract position which payment by working day
  • Job scope Assisted the Director in developing innovative programs to improve problems project which in Negeri Selangor.
  • Developed strong relationships with other state governments servant to make sure development of kerajaan Negeri Selangor keep growing.
  • Coordinated with expertise from JKR Malaysia to ensure all problem infracture can solve within minimal of time
  • Implemented effective conflict resolution strategies for resolving issues .

Technician

Canon Opto (m) Sdn Bhd
07.2008 - 09.2009
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased production output with minimal error and knowledgeable support for various technical issues.


Education

Bachelor of Engineering ( Industrial Electronic)

Universiti Malaysia Perlis
Arau, Perlis, Malaysia
04.2001 -

High School Diploma -

Politeknik Sultan Salahuddin Abdul Aziz Shah
Shah Alam, Selangor, Malaysia
04.2001 -

Skills

Problem-solving

Customer service and care

Positive attitude

Clear communication

Polite communication skills

Goal-oriented mindset

Recordkeeping proficiency

Documenting information

Timeline

Global Forwarding Agent

CH Robinson
04.2020 - Current

Declarations Customs Form

New Era (M) Sdn Bhd
06.2019 - 03.2020

Debt Collector

Rizki Partners Sdn Bhd
11.2018 - 06.2019

Technical Support Engineer

Jabatan Perdana Menteri
08.2014 - 08.2018

Assistant Director of Department (PSH)

Jabatan Perdana Menteri
08.2013 - 12.2013

Technician

Canon Opto (m) Sdn Bhd
07.2008 - 09.2009

Bachelor of Engineering ( Industrial Electronic)

Universiti Malaysia Perlis
04.2001 -

High School Diploma -

Politeknik Sultan Salahuddin Abdul Aziz Shah
04.2001 -

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SITI FAEZAH GLOBAL FORWARDING AGENT