SITI BALQIS BINTI SHAFIE
Balik Pulau,07
Summary
Dedicated banking professional with over 10 years of experience in customer service and operations, bringing valuable insights from the semiconductor industry back to the banking sector. Passionate about leveraging extensive knowledge and skills to contribute to operational excellence and enhance customer satisfaction.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Production Planner and Controller
TF AMD Microelectronics
12.2021 - Current
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
- Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
- Communicated demand plans with customer to manufacturing sites to resolve gaps between demand and supply plans.
Customer Service and Operation Senior Executive
Hong Leong Bank
07.2013 - 03.2021
- Addressed customer inquiries about banking operations while ensuring compliance with disclosure requirements and customer privacy policies
- Managed cash transactions as Chief Cashier, handling large sums and ensuring proper cash management at the branch level
- Served as Savings Account and Fixed Deposit Officer, ensuring accurate documentation and maintenance of account openings
- Oversaw remittance transactions, including IBG, foreign OTT, banker's cheques, and foreign cheques
- Managed branch debit and credit cards, performing stock reconciliation and addressing related issues
- Acted as liaison for after-sales service, handling issues related to mortgages, hire purchases, and credit cards
- Cross-sold and promoted various bank products and services.
Analytics & Reporting Executive
Hong Leong Islamic Bank
11.2011 - 07.2013
- Monitored daily performance of Islamic consumer product sales across all channels
- Provided monthly summaries and analyses on sales performance
- Assisted the Head of Consumer Banking-i in preparing presentations for departmental meetings
- Monitored overall administrative functions of the Consumer Banking-i department.
Promotion & Reporting Executive
EONCAP Islamic Bank
02.2010 - 11.2011
- Planned and implemented daily sales tracking for individual sales officers and teams for monitoring sales performance
- Analyzed monthly performance to ensure a minimum of RM5 million in personal financing product disbursements
- Coordinated necessary sales tracking to monitor branch performance and prepared data analysis for departmental campaigns
- Developed effective marketing strategies to capture target markets through various marketing techniques
Education
Bachelor of Economics -
International Islamic University
Malaysia 12.2004 - 12.2008
Some College (No Degree) -
Financial Sector Talent Enrichment Program (FSTEP)
01.2009 - 01.2010
Certified Executive Banker -
Asian Institute Of Chartered Banker
Malaysia 01.2015 - 12.2015
Skills
Banking Systems: AS400, BDS
Software Proficiency: MS Word, PowerPoint, Excel
ERP and Production Systems: SAP, CAMSTAR
Customer Service and Relationship Management
Cash Management and Compliance
Sales Tracking and Performance Analysis
Operational Planning and Coordination
Cross-Selling and Marketing Strategy Development
Languages
B. Malaysia, English
Timeline
Production Planner and Controller
TF AMD Microelectronics
12.2021 - Current
Certified Executive Banker -
Asian Institute Of Chartered Banker
01.2015 - 12.2015
Customer Service and Operation Senior Executive
Hong Leong Bank
07.2013 - 03.2021
Analytics & Reporting Executive
Hong Leong Islamic Bank
11.2011 - 07.2013
Promotion & Reporting Executive
EONCAP Islamic Bank
02.2010 - 11.2011
Some College (No Degree) -
Financial Sector Talent Enrichment Program (FSTEP)
01.2009 - 01.2010
Bachelor of Economics -
International Islamic University
12.2004 - 12.2008
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