Siti Amirah Binti Khairul Anor
Human Resources Cum Clerk
Kuala Lumpur
Summary
Dynamic HR Assistant with proven expertise in employee relations and payroll administration from Young Master Garment. Excelled in maintaining confidentiality and enhancing employee engagement through organizing company-wide events. Demonstrated exceptional communication skills at McDonald's, ensuring guest satisfaction. Skilled in HRIS database management and adept at fostering positive workplace culture.
Overview
5
5
years of professional experience
Work History
HR Assistant
Young Master Garment
06.2024 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Set up orientations and initial training for new employees.
Guest Experience Leader
McDonald's Restaurant
01.2020 - 05.2024
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
Education
Headquarter's Mcdonald's Malaysia
DamansaraHigh School Diploma -
Smk Putrajaya Precint 18 (1)
Putrajaya 04.2001 -
No Degree -
SK JALAN PASAR 1
Kuala Lumpur, Malaysia 04.2001 -
Skills
Record preparation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Languages
Malay, English
Native language
Chinese (Mandarin)
Beginner
A1
Korean
Beginner
A1
Interests
Outdoor Recreation
Learn new things
Baking
Listening to music
Yoga
Watching movie , Learn new recipe & Yoga
I love watching movie when i eat, cooking and if i have free time. Im watching movie at Netflix, Telegram, Viu And Astro.
For new recipe, i always interested to try a new recipe from Instagram and Tiktok.
For Yoga , i'll do twice a week if i'm not busy.
Timeline
HR Assistant
Young Master Garment
06.2024 - Current
Guest Experience Leader
McDonald's Restaurant
01.2020 - 05.2024
High School Diploma -
Smk Putrajaya Precint 18 (1)
04.2001 -
No Degree -
SK JALAN PASAR 1
04.2001 -
Headquarter's Mcdonald's Malaysia
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