SITI AMINAH ADAM
IT Customer Support Engineer
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level QA Tester position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
3
3
Languages
Work History
IT Customer Support Engineer
Iburuj Network Sdn Bhd
3 2022 - Current
- Acknowledge the user's complaint about any hardware, system, network, or application issue.
- Troubleshot and resolved first level issues.
- Implemented tracking system to monitor user's inquiries, enabling faster issue resolution and improved service levels.
- Mentored new team members, on how to communicate, troubleshot and resolved first level issues.
- Actively participated in company-wide initiatives focused on increasing knowledge by attending Training of Trainers (ToT) session
- Liaised with second level technicians team, for further issue that can't be solved
- Upheld strict confidentiality standards when handling sensitive users information, such as their identification number instilling trust among clientele.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
Internship Trainee
RS & GIS Consultation Sdn Bhd
01.2021 - 01.2022
- Using Adobe Photoshop application to process the raw image from the project site located in Melaka by TNB Bhd.
- Working in a team in developing an application which can connected to the LIDAR and blurring website which can give the blur effect to the raw image.
Education
Bachelor in Computer Science - Information Security
Universiti Tun Hussein Onn Malaysia
Parit Raja, Johor, Malaysia 01.2018 - 2022.04
Science Computer
Perak Matriculation College
Gopeng, Perak, Malaysia 01.2017 - 2018.04
Skills
- Escalation management
- Hardware Configuration
- Application support
- Multitasking Abilities
- Device configuration
- Documentation And Reporting
- Network configuration
- Collaborative Team Player
- Adaptability
Honors Activities
2020, COVID-19 SOCIAL SERVICES
- Appointed as Sub-Committee University
- Assisted the stranded UTHM students during MCO at residential college Tun Dr. Ismail.
2019, INTERNATIONAL CONFERENCE AND EXPOSITION ON INVENTIONS BY INSTITUTIONS OF HIGHER
- Appointed as Sub-Committee University
- Successfully assist teams and organizer of events that held the event for 3 days.
- Managing the documentation from visitor
- Appoint as customer service of the event
References
- Nur Sabillah Natasha binti Mustafa Bakri,
HOD of IT Customer Support engineer,
natasha@iburuj.com
Timeline
Internship Trainee
RS & GIS Consultation Sdn Bhd
01.2021 - 01.2022
Bachelor in Computer Science - Information Security
Universiti Tun Hussein Onn Malaysia
01.2018 - 2022.04
Science Computer
Perak Matriculation College
01.2017 - 2018.04
IT Customer Support Engineer
Iburuj Network Sdn Bhd
3 2022 - Current
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