SITI AMANAH SHAZILAH JAINOL ABIDIN
Gelugor- Penang
Summary
Ambitious Executive successful at setting policies, improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Business Office Executive, Team Lead
Gleneagles Hospital Penang
07.2023 - Current
- Responsible for creating the employee schedule, dealing with any employees and customer complaint and ensuring office employee work is up to standard
- Maintain regular and effective communication with other department, including but not limited Nursing to ensure smooth operation of Business Office
- Manage, investigate and follow up on incident reports, official complaints and any issues pertaining operation for department
- Actively involve in a work-stream project on admission and discharge process improvement
- Collaborate closely with change management consultants as well as top management
- Supervising daily operation that runs essential processes, Registration, Admission, Payment, and Discharge
- Handle customer feedback/complaints/compliments and ensure KRAs are met for all processes.
- Conducted research on industry trends, competitive landscapes, and customer needs.
- Developed and implemented strategies to increase executive efficiency.
- Collaborated with other departments in the organization to develop strategic plans.
- Created reports summarizing progress against organizational goals and objectives.
- Provided guidance on operational policies and procedures to ensure compliance with regulatory requirements.
- Implemented effective communication protocols between executives and staff members.
- Identified opportunities for improvement in existing business processes.
- Assisted in developing long-term goals that align with corporate strategy.
- Monitored performance metrics to measure progress against organizational targets.
- Designed training programs for new employees on executive level topics.
HR Service Specialist
AMD-Advanced Micro Devices
04.2021 - 06.2023
- HR Shared Service, Operation - Payroll Input (EMEA, Canada, India) - Fun and Learning)
- Provide support to employees in various HR- related topic between Shared Services and external service vendors along with all HR COEs
- Support HR and payroll audits and manage end-to-end service request
- Evaluates country employee programs, recommending improvements to employee relations policies to ensure compliance with internal and the federal/state authority requirement
- Maintain and update HR policies and assist with regional HR tasks, projects and any other assigned ad-hoc duties
- Prepares monthly management reports or any ad hoc collates data required
- Collaborate or work closely with Country consultation leader, central HR teams to assess/anticipate human resource-related needs to develop programs and solutions
- Fun and Learning - Contribute and supports the departments employee engagement program or social events that foster and promote a culture excellence.
- Provided recommendations based on data analysis results.
- Identified opportunities for process improvements across the organization.
- Maintained accurate records of all data collected during analysis processes.
- Implemented strategies for automating manual processes within the organization.
- Provided accurate and timely advice to staff and managers on HR policies and procedures.
- Assisted in the development of job descriptions for open positions within the company.
Internal Control- Auditor
ROBERT BOSCH POWER TOOLS SDN BHD PGP
08.2020 - 02.2021
- Carry out all audit-checking tasks according to internal controls audit program
- The audit covers all commercial areas including Finance, Controlling, Purchasing, Human Resource and Logistic departments
- Record for any discrepancies found and follow up on corrective actions.
- Developed audit programs to ensure compliance with internal controls.
- Documented findings from reviews of operational activities and provided recommendations for corrective action plans.
- Investigated reported and identified compliance issues against accepted standards.
- Completed routine and incident-related documentation.
Education
BBA - Business Administration And Management
Universiti Teknologi MARA
02.2021
BBA - Business Administration And Management
Universiti Teknologi MARA
09.2018
High School Diploma -
Union High School
11.2014
Skills
- Microsoft: Words, Excel, PowerPoint, Project
- Employee Scheduling
- Staff Training
- Customer Relations
- Workflow Planning
- Service Quality Improvement
- Administrative Skills
- Benefits Administration
- HR Services
- Payroll and Benefits Administration
- Others - Team Leadership, Team Management, Data Analysis and Audit, User Acceptance Testing (UAT), SAP, Service Now, Problem Solving
Languages
Malay
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Advanced (C1)
C1
Indonesian
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Business Office Executive, Team Lead
Gleneagles Hospital Penang
07.2023 - Current
HR Service Specialist
AMD-Advanced Micro Devices
04.2021 - 06.2023
Internal Control- Auditor
ROBERT BOSCH POWER TOOLS SDN BHD PGP
08.2020 - 02.2021
BBA - Business Administration And Management
Universiti Teknologi MARA
BBA - Business Administration And Management
Universiti Teknologi MARA
High School Diploma -
Union High School
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