SITI ALIFAH ZAHIRAH
Selangor,Selangor
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task given and Motivated to learn, grow and excel in any industry
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work History
TOUR CONSULTANT
WORLD TRAVEL AMBASSADOR SDN BHD
SHAH ALAM, SELANGOR
06.2016 - 05.2020
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 80%.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Learn basic IT and to upgrade, install new software in office PCs
- Set- up and prepared for LIVE streaming every Wednesday on Facebook page and Instagram to promote travel packages and sharing travel experience with Ahmad caravan followers
POST PARTIME DAILY WORKERS (PSH)
MINISTRY OF TOURISM
PUTRAJAYA
11.2011 - 01.2012
- Involved an event organized by the Ministry of Tourism such as LIMA, Malaysia Water Festival, Colors of Malaysia and other events during that time.
- Updating the calendar of event 2012/2013 for the Ministry of Tourism, supervised by senior officer
- Responsible to handling calls from the clients for any related event at the time.
- Responsible on basic admin function such as key-in document and write a report.
- Communicated with the employees and responsible to various area.
- Carried out day-day-day duties accurately and efficiently.
RECEPTIONIST CUM ADMIN ASSISTANT
PPC International
Sdn Bhd Shah Alam
06.2011 - 10.2011
- Performance basic admin function such as write any letter, document and report.
- Handling letters and call from clients for dealing real estate, also set an appointment for director.
- Communicated with the employees and responsible to various area.
- Learn basic IT due to labour shortage
- To monitor, trouble shoot and install software in staff computer
- Provide technical assistance to staff when its required
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
Bachelor - Tourism Management
02.2012 - 10.2015
GPA: 3.3
DIPLOMA - Tourism Management
01.2008 - 01.2011
GPA: 3.25
Skills
Proficient in English
Proficient in Malay
Microsoft Office - Word , PowerPoint , Excel
Basic IT knowledge
TeamworkCreativity
Interpersonal communications
Company guidelines and procedures
Overseas tours
Accomplishments
Mrs Superwoman 2019 - with no Medical Certificate and always being healthy
Timeline
TOUR CONSULTANT - WORLD TRAVEL AMBASSADOR SDN BHD
06.2016 - 05.2020
UNIVERSITI UTARA MALAYSIA - Bachelor, Tourism Management
02.2012 - 10.2015
POST PARTIME DAILY WORKERS (PSH) - MINISTRY OF TOURISM
11.2011 - 01.2012
RECEPTIONIST CUM ADMIN ASSISTANT - PPC International
Sdn Bhd Shah Alam
06.2011 - 10.2011
POLITEKNIK SULTAN IDRIS SHAH - DIPLOMA, Tourism Management
01.2008 - 01.2011