MOHAMMAD AKMAL FAHMI
Kuala Lumpur,14
Summary
Flexible, results-oriented Manager offering focused leadership and restaurants operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Been acknowledge as an Driven leader with strong problem-solving skills. Knowledgeable in food safety and sanitation protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Gerbang Alaf Restaurants Sdn Bhd (McDonald's)
01.2022 - Current
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Implemented efficient management scheduling practices to ensure optimal staffing.
Restaurant Department Manager
Gerbang Alaf Restaurants Sdn Bhd (McDonald's)
07.2017 - 12.2021
- Managed inventory effectively to minimize waste and optimize costs, leading to increased profitability.
- Improved overall restaurant cleanliness, consistently maintaining high health inspection scores.
- Implemented employee scheduling system that maximized coverage during peak hours while reducing labor costs.
- Oversaw daily financial tasks such as cash handling, deposits, and budget management, ensuring accuracy and fiscal responsibility.
- Addressed customer complaints promptly and professionally, leading to improved guest experiences and repeat business.
Education
Bachelor of Business Administration (Hons) Busines - Business Administration
UITM Seri Iskandar
Seri Iskandar, Perak, Malaysia09.2014
Diploma - Leading Great Restaurants - Food Services Management
McDonald's Hamburger University
Kuala Lumpur, Malaysia03.2023
Skills
- Business Planning
- Analyzing Finances
- Food Safety
- Restaurant Safety and Security
- Scheduling and Training (Management)
- Profit and Loss Control
- Disciplinary Action
Accomplishments
- Achieving 100% Rating in Food Safety Audit 2023
- Reduced employee turnover by creating and implementing best working environment
- Increased sales while reducing food costs leading to few break records in the last two years.
- Improved online restaurant reviews KPI by managed customer complaints and carried out monthly staff training
Certification
- People Development Management Course
- Customer Experience Management Course
- Food Quality Management Course
- Shift Management Excellence Course
- Food Safety Culture Performance
Languages
Malay
Native language
English
Advanced
C1
Timeline
Restaurant General Manager
Gerbang Alaf Restaurants Sdn Bhd (McDonald's)
01.2022 - Current
Restaurant Department Manager
Gerbang Alaf Restaurants Sdn Bhd (McDonald's)
07.2017 - 12.2021
Bachelor of Business Administration (Hons) Busines - Business Administration
UITM Seri Iskandar
Diploma - Leading Great Restaurants - Food Services Management
McDonald's Hamburger University
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