SITI AISYAH JAMALUDDIN

Involved in Property Management related matters for:

• Township Management - Jade Hills,Kajang 2
• Defect Management - 91 units Blossom Springs,Jade Hills 3
• Property Management under MC - 715 units of apartment at Pangsapuri Gapura Bayu,Kajang

Job scopes include:

• Actively contributed to the preparation of the Annual General Meeting (AGM) agenda and materials
• Maintained consistent attendance at monthly Management Committee (MC) meetings & produced the minute meeting for submission to COB & the Committee
• Provided oversight on renovation projects, ensuring adherence to approved drawings, development By-Laws, Additional By-Laws, House Rules, and Deed of Mutual Covenant (DMC)
• Implemented effective strategies for managing the collection of maintenance fees & sinking funds and took appropriate actions against defaulters
• Fostered collaboration with the main contractor to address and resolve defects in common areas and individual units during the Defect Liability Period (DLP)
• Orchestrated seamless coordination with service providers to ensure compliance with contractual obligations
• Proactively handled purchaser feedback by liaising with appointed contractors to facilitate necessary rectifications
• Contributed to the development of circulars and maintenance proposals through active participation
• Coordinated with Local Authorities and utility companies to expeditiously resolve service-related issues impacting residents within specified timelines
• Generated Purchase Requisitions and Purchase Orders to streamline procurement processes

Skill in Administrative :

• Coordinated events and worked on ad hoc projects.
• Offered technical support and troubleshot issues to enhance office productivity.
• Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
• Created and updated records and files to maintain document compliance.
• Volunteered to help with special projects of varying degrees of complexity.
• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
• Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
• Wrote reports, executive summaries and newsletters.
• Collected data, input records, and protected electronic files.

Skills in Customer Service Executive :

• Maintained up-to-date knowledge of product and service changes.
• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
• Trained staff on operating procedures and company services.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Cultivated interpersonal skills by building positive relationships with others.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.

• Involved in Property Management related matters for: 1
• 272 stratified units of Semi-D at Cheria Residence, Tropicana Aman, Kota Kemuning, Selangor 2
• 328 units of condominium at Tropicana Grande, Petaling Jaya, Selangor Job scopes include:
• Involved in preparation of Management Corporation (MC) formation and Annual General Meeting (AGM)
• Monitored the renovation progress to ensure the work done is in accordance with the approved drawings and development By-Laws, development Additional By-Laws, House Rules and Deed of Mutual Covenant (DMC)
• Responsible for ensuring the common fund is properly managed and implementing effective measures against defaulters
• Liaised with the main contractor for common area and individual unit defects within the Defect Liability Period (DLP)
• Coordinated with the service providers to ensure the service is in accordance with the contract agreement
• Attended to purchaser's feedback, coordinating, and arranging appointed contractor to carry out the necessary rectification
• Involved in preparing circulars and maintenance proposal
• Coordinated with the Local Authority and utility companies to ensure that all services and issues affecting residents are resolved within the stipulated time frame
• Generated Purchase Requisition & Purchase Order

• Prepared and monitored invoices, quotations, and purchase order
• Documentation preparation for the tendering process within the time frame
• Ensuring payments, amounts and records are correct
• Working with spreadsheets, sales and purchase ledgers and journals
• Controlling credit and debt chasing

• Collected & analysed the Fleet Management System Report
• Performed any other task directed by the superior

• Gathered and analysed data related to the tenancy, projects and demand database for company internal magazine
• Processed on-site data into reliable data to be used in the formal report
• Analysed monthly property market research for the company mini bulletin
• Conducted of feasibility study of competitive projects based on the case
• Performed data analysis about the marketability of areas in property sectors.