SITI AISYAH BINTI MOHD RIDZUAN
KOREAN SPEAKER
Gombak,Selangor
Summary
Driven by meticulous attention to detail and a strong foundation in customer service management,now excelled at Wilhelmsen Ships Service, enhancing transaction efficiency and accuracy.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Central Customer Service Senior Coordinator Korea
Wilhelmsen Ships Service
07.2020 - Current
- Managed over 50 emails of Request for Quotation (RFQs) and Purchase Order (POs) of marine products per day via IFS, email by Saleforces and Blenda specifically for Korean customer.
- Ensure all orders with numerous items lines & quantity are correctly key in and tally with PO.
- Doing double entry submission both in IFS system and customer portal.
- Responsible to prepare quotes & orders in KRW currency using Excel.
- Ascertain urgency of transaction based on ETA/port within timeline by follow up with customer and supply team.
- Actively liaise with other parties i.e supply chain, credit department, local customer service & other port function for stock checking, supply possibility & port restrictions.
Internship Student
Korea Comprehensive Pollution Research Institute
06.2017 - 08.2017
- Carried out 10 experiments per day such as filtration, BOD, COD test towards collected water samples to rate cleanliness, growing Daphna Magna sp.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
Tutor
Dongyang Mirae University
03.2017 - 06.2017
- Tutoring over 10 foreigner students from junior year majoring in Biochemical Engineering for Unit Operational subject.
- Build interactive learning medium to increase students understanding
- Boosted students' test scores with tailored tutoring sessions focused on individual learning styles and needs.
Education
Bachelor of Science - Chemical Engineering
Inha University
Incheon, South Korea 03.2018 - 02.2020
Diploma - Biochemical Engineering
Dongyang Mirae University
Seoul, South Korea 04.2001 -
Korean Language Programme - Language Education Institute
Seoul National University
Seoul, South Korea 04.2001 -
Korean Language Programme - Language Education Institute
Intec Education College
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Meticulous in Data Entry
Professional Networking
Teamwork and Collaboration
Microsoft Office
Problem-Solving
Time Management
Multitasking
Problem-Solving
Decision-Making
Attention to Detail
Languages
Malay
Native language
English
Advanced
C1
Korean
Advanced
C1
References
Name : Eileen Goh
Position : Central Customer Service Team Lead Hong Kong & Korea
Institution : Wilhelmsen Ships Service Trading Sdn. Bhd.
Telephone : +6010-225-0531
Email : eileen.goh@wilhelmsen.com
Name : Marlisha Mohd Jalil
Position : Order Management Analyst
Institution : Mattel (Malaysia) Sdn. Bhd.
Telephone : +6010-225-0531
Email : marlisha.mj@gmail.com
Timeline
Central Customer Service Senior Coordinator Korea
Wilhelmsen Ships Service
07.2020 - Current
Bachelor of Science - Chemical Engineering
Inha University
03.2018 - 02.2020
Internship Student
Korea Comprehensive Pollution Research Institute
06.2017 - 08.2017
Tutor
Dongyang Mirae University
03.2017 - 06.2017
Diploma - Biochemical Engineering
Dongyang Mirae University
04.2001 -
Korean Language Programme - Language Education Institute
Seoul National University
04.2001 -
Korean Language Programme - Language Education Institute
Intec Education College
04.2001 -
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