SITI SYAHRISA
Admin Assistant
Shah Alam,Selangor
Summary
I'm an ambitious and hardworking individual, with broad skills and experience in digital, social media, and serving customer. Furthermore, I am adept at handling multiple tasks on a daily basis competently, at working well under pressure, can communicate with people very well and my time is flexible to work. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Store Sales Associate
MyNews Sdn Bhd
10.2021 - 04.2022
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Handled returns and exchanges efficiently, maintaining positive customer interactions during potentially difficult situations.
- Participated in ongoing training sessions on new products, sales strategies, and company policies for continuous improvement as a Sales Associate.
- Increased store sales by providing exceptional customer service and product knowledge.
- Built strong relationships with customers through personalized assistance and follow-up communication.
- Utilized upselling techniques to increase average transaction value while still meeting individual customer needs.
- Acquired valuable industry knowledge through attending vendor presentations or workshops which then was applied in-store to drive results.
- Supported store management with additional tasks such as training new hires, updating social media accounts, or coordinating in-store events.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in visual merchandising efforts to create an appealing store layout that attracted customers and showcased products effectively.
- Maintained a clean and organized store environment to enhance customer experience.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
Streamer
Twitch
01.2023 - 06.2024
- Monitored analytics data to identify trends and opportunities for channel growth, adjusting strategies accordingly.
- Educated viewers on gameplay mechanics by providing thorough explanations during playthroughs of complex game titles.
- Produced highlight reels showcasing memorable moments from streams, providing additional promotional material for channel growth.
- Balanced focus between popular mainstream games and niche indie titles to cater to different segments of the viewing audience.
Admin Assistant and Customer Services
Onelensolution Technology Sdn Bhd
05.2022 - 04.2023
- Responsible for daily administrative conduct clerical duties, Answering phone call, fax, responding to email, ensure proper filling documents, Prepare daily/weekly/monthly report required by Superiors, Input and maintain data into database
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
SPM -
SMK Pasir Putih
Tawau, Sabah, Malaysia 01.2016 - 05.2019
Skills
Microsoft Word
Languages
Malay
Native language
Malay Language
Advanced
C1
English Language
Advanced
C1
Software
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Timeline
Streamer
Twitch
01.2023 - 06.2024
Admin Assistant and Customer Services
Onelensolution Technology Sdn Bhd
05.2022 - 04.2023
Store Sales Associate
MyNews Sdn Bhd
10.2021 - 04.2022
SPM -
SMK Pasir Putih
01.2016 - 05.2019
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