SITI SOLEHAH BT MOHD NORDIN
SENIOR EXECUTIVE
Kuala Lumpur,14
Summary
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
8
8
years of professional experience
Work History
Senior Executive - Sales & Telemarketing
FINTOS ADVICE CONSULTANCY SDN BHD
Puchong, Selangor
02.2022 - Current
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
- Implemented company-wide agile methodology, accelerating project delivery times and enhancing adaptability.
- Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
- Executed digital transformation strategy that modernized outdated systems, improving overall productivity.
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Executive
AEON CREDIT (M) BERHAD
Wangsa Maju, Kuala Lumpur
09.2019 - 01.2022
- Sell and cross-sell Personal Loan, Credit Card & Insurance products
- Create opportunities and strategy to develop new sales and consistently increase individual or team achievements
- Ensure high standard of customer service in line with the quality and standards set by the Company
- Have best practice in all related compliance and regulatory requirements
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
Tour Operation & Sales Coordinator
FLYNN GOOD HOLIDAY SDN BHD
Kuala Lumpur, Kuala Lumpur
11.2018 - 09.2019
- In charge for all office related day to day operation
- Coordinate with sales team by managing customer information, sales performance tracker, important filing documents and communicating relevant information
- Respond to complaints from customers and give after-sales support when needed
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
Debt Recovery Officer
CAMDEUS NOBLE SDN BHD
Masjid Jamek, Kuala Lumpur
10.2017 - 10.2018
- Maintained detailed records of all communications and transactions, ensuring a high level of accuracy and accountability throughout the collections process.
- Minimized company risk exposure by adhering strictly to federal regulations and industry best practices during all collection activities.
- Negotiated payment plans with delinquent account holders, facilitating more manageable repayment options for debtors while ensuring timely payments for clients.
- Utilized skip tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
Education
diploma - Tourism Management
Polytechnic Ibrahim Sultan
Pasir Gudang, JohorSkills
Performance improvement
Mail handling
Growth planning
Report preparation
Strategic planning
Cross-functional team coordination
Office management
Administrative support
Multitasking Abilities
MS office
Problem-solving abilities
Positive attitude
Timeline
Senior Executive - Sales & Telemarketing
FINTOS ADVICE CONSULTANCY SDN BHD
02.2022 - Current
Sales Executive
AEON CREDIT (M) BERHAD
09.2019 - 01.2022
Tour Operation & Sales Coordinator
FLYNN GOOD HOLIDAY SDN BHD
11.2018 - 09.2019
Debt Recovery Officer
CAMDEUS NOBLE SDN BHD
10.2017 - 10.2018
diploma - Tourism Management
Polytechnic Ibrahim Sultan