Siti Rosmawati
QA Senior Specialist (Lead)
Cyberjaya,10
Summary
Forward-thinking Senior Specialist with advanced operational and technical knowledge of Software Quality Assurance. Driver profile with acting-oriented, task-focused, and decision-making. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules, and projects with an organized and detail-oriented mindset.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
18
18
Certifications
Work History
Senior Specialist, QA Lead
TNG Digital (M) Sdn Bhd
Kuala Lumpur, 14
8 2021 - Current
- Lead for Financial Services, Fund & Channel domain team (Insurance Team) and responsible for 5 team members
- Lead and provides guidance and instruction to team members on related project and self-learning
- Assigned and manage resources (syn up with Project Manager), Delegating work, overseeing progress towards goals, and coaching team members as needed
- Provides guidance and process to understand what their purpose is and where their efforts should be focused
- Person In Charge for key battle project, high, medium and low Complexity project such as Visa Card, ASNB (investment), Mini Program, duitnow,Insurance Project - CarInsure, MotorInsure, Insure 360, WalletSafe, SafeTrip, SafeTrip, ParkInsure, Tenang, DeviceCare, MyCyberShield and My Policies
- Involved automation for TNG eWallet App - android and ios , H5 (Front End) via EMAS platform , Web mobile and browser (include H5 container) and API testing via postman automation
- Implement and record QA metrics such as Project scope & score, Sprint item scope & score, Bug detection in SIT & SBX environments and Bug prevention from production environment
- Support Production issue - investigation and provide logs before share the details bugs/enhancement to developer or Software Architect.
- Support Partner or 3rd party during UAT and monitoring daily issue report.
- Responsible for Financial products especially insurance product both test environment and production. Responsible to ensure more than 85% passing rate for automation result. Consolidate and review regression test cases to ensure test coverage are sufficient during weekly release.
- Practices both Agile (Kanban) and V shape waterfall model
- Authored and maintained well-organized, efficient and successful manual test cases for entire team
- Identified areas in need of critical improvement and implemented strategies to achieve targets
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices
- Won MVP Quarter 4 2022 award for individual (RM10K), MVP project award - 2nd runner up, Best QA 2022, Promotion to Lead Position March 2023
Joined TNG Group Volunteer more than 4 events
Joined HR Career Fair @MidValley and @KLCC
Member of Technology Event Organizer (TechVenger) Planning and organizing team building and fusion hub (sharing and presentation).
Senior Test Engineer I (Senior Executive)
Experian (M) Cyberjaya
04.2016 - 07.2021
- Lead for Client upgrade solution, Automation lead for Connectivity and Enrichment team and administrator for virtual machine
- Involved Development support and fix for sonarqube, blackduck and veracode
- Implement Agile methodology (scrum)
- Working in scrum team and follow agile ritual such as Planning, grooming, review and retro
- As Senior Test Engineer 1 in Connectivity and Enrichment team I need to oversee all tasks related to testing scope
- Start from planning until executing test case manual and automation
- Jira as tool for scrum team to monitor and update scrum activities and tickets
- Bitbucket as Git repository management, it is central place to manage, and collaborate source code
- As QA have additional tool to automate test cases, which are cucumber framework (Support for BDD ) and QFTest
- Best practice and guideline to automate test cases written and available on Confluence page
- All automated test cases must get PR approval before merging code into master branch
- Before getting PR approval QA needs to run automation script in both AWS and test pipeline to ensure scripts will not break other test cases
- To monitor automation result use LOGEYE and TestRail report
- TestID will tag to test cases in TestRail and LOGEYE
- Before executing test case QA needs to create mind map using Free mind tool and create test cases using TestRail
- Testing platform consists of Windows and Linux
- As administrator, need to prepare VMs for other QAs
- Upgrade third-party platforms such as IBM MQ, IBM WebSphere, Apache Tomcat, and SQL Server
- Regression testing is time for QA to execute test cases for that release and ensure all test cases are PASSED
- By automating test cases it will reduce time, effort, and human mistake
- Regression time can be reduced from 6 weeks to 2 weeks.
- Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences
Senior IT Analyst (Senior Executive)
Celcom
11.2012 - 03.2016
- Lead for Prepaid normal CR, Operational CR, Unit Test, Regression Testing, Window patches involved Pre and Post R1 Phase 1(Prepaid - Voice and Data), R2 Phase 2 (Postpaid - Voice and Data) and R2 CR and Support production issues (regression testing, smoke testing) involved transformation project
- Implement SDLC (V shape model) methodology in BSS Project
- Understanding company's mass project business flow end-to-end including both Operation Support System(OSS) and Business Support System (BSS), besides huge integrating systems functionalities of EAI, Oracle Siebel, Oracle OSM and third party system EMA, KENAN, NEXT, NGIN, SA, GVP(IVR), USSD, and etc
- Practice highly effective communication across integrating teams to reach project goals and adapt to vast changes of complex system requirements
- Build and Verify test plan, test strategy, Risk base template for CR and baseline, run test scenarios and raise defect in IBM Clear Quest and Mantis
- Support production issue / testing from other departments, simulate and resolve issues
- Build, verify, Conduct and run scenarios for Migration testing
- Initialize and share with team Process flow and prepare for Blank SIM and Starter packs
- Trigger process flow for Prepaid to postpaid (P2P) and how to waive D number for postpaid
- Support Prepaid to postpaid P2P (BSS supported plan) Support and share end to end flow (BSS + BAU) with BAU team/ support team
- Initialize Process flow to request Reload from NGIN (testbed and production)
- Provide template and share with team for blank SIM (consist SAP Material code and HLR location)
- Arrange and involved meeting Pre R1 SIT all scenarios related to user, product owner, Application team
- Prepare test data for testing purposes and make sure all test data, environment, and integration with other systems are working fine
- Coordinate and make sure end-to-end testing with third-party systems meets business requirements and expected results
- Involved and conduct Black box testing, White box testing, Maintenance testing, performance testing, regression testing, and migration testing, and simulate production issues and resolve issues
- Built closure memo template, Defect checklist, test plan, test design, incident report for TQA team based on IEEE827 and DOD documents as guidelines
- Involved R1 and R2: Order to Bill, Bill to Cash and IVR(GVP) for contact center, RSIM, UIM (Inventory), PH4C (Master Product Catalogue) and Portal (ATG) as front-end application for Dealer and Bluecube /Siebel: front end for Contact center and CESC department
- Logging defect and master test plan (R1, R2, and CR) for defect aging tracking purposes and response using IBM Rational ClearQuest support tool, Testlink, SoupUI, and Mantis
- Involve DR testing for SA server
- Knowledge in IEEE829, IEEE830, IEEE730, IEEE12207, CMMI, and Software process Improvement and Quality.
Analyst Programmer
AmBank
01.2011 - 10.2012
- Manage and involved SIT and UAT for each project include unit testing and integration testing
- Intense development & programming
- Analyze problems/systems bug to come out with solutions to meet internal user's needs or enhancement requirement
- Gather user requirements for new requirements to add new product
- Write technical design documents
- Manage, Perform and Conduct unit testing, Integration testing with Front End system and Back end (Amabpol System: AS400 language), SIT, UAT on developed solutions before sending out User testing
- Guide user and give them opinion on how to do testing more effectively
- Do deployment for new release testing for UAT
- Do documentation for both SIT and UAT
- Involve in system support during system migration or transitional period if needed
- Support all production issues for internal and branches user and do deployment if needed
- Responsible to test on Production/UAT servers Windows Security Updates Patches
- Do migration and deployment for evolved System
- Manage and do update server and component
- Run Batch to complete all transactions and provide environment before starting UAT
- Involve DR testing for AmG Claim System.
IT Analyst - Assistant manager
Telekom Malaysia Berhad
09.2009 - 12.2010
- Involved in TM High-Speed Broadband (HSBB) System project as known as UniFi
- Thorough understanding of emerging technologies in telecommunication environment
- Involved in project documentations walkthrough for finalization alongside upcoming system development, besides representing team to attend workshops on business products introduction, briefing, and overview
- Understanding company's mass project business flow end-to-end including both Operation Support System (OSS) and Business Support System (BSS), besides huge integrating systems functionalities of EAI, Oracle Siebel, Oracle OSM, and Granite Inventory (Client)
- Practice highly effective communication across integrating teams to reach project goals and adapt to vast changes of complex system requirements
- Develop test scripts for end-to-end testing based on Logical Unit of Work (LUW)
- Lead discussion with design team to verify valid scenarios as per business flow
- Logging scripts using IBM Rational Quality Manager for SIT progress reporting purposes
- Prepare UAT scripts, running regression tests alongside to provide vast feedback over reported defects via UAT sessions
- Perform defect analysis upon raised system investigation requests (SIRs) and lead discussions across integrating teams (business analyst/design team/development team) to verify defect cause and solution - ad hoc
- Logging defects for defect aging tracking purposes and response using IBM Rational ClearQuest support tool
- Involved in entire systems integration tests lifecycle starting on ST, SIT, UAT, Regression Test, and Production Verification Test (PVT)
- Lead sub-team towards test completion for long-listed test conditions and test scenarios for major consumer segments (E&G/Wholesale/Global)
- Involved bill to cash and problem to resolution
- Apply UNIX command using putty, Oracle using BRM Oracle, Siebel, and produce report using Informix
- Conduct UAT sessions for HSBT, Release 2 (Fixed Line + High-Speed Broadband (Data)), and Release 3 (Fixed Line + High-Speed Broadband (Data))
- Involved in JNDI LDAP NEI SUN ONE for IBM Bharti DSL
- Involved in LDAP SAPC 35 DTAC for ERICSSON
- Manage and do SIT and UAT for each project include unit testing and integration testing.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications
Education
Master in Software Engineering - Software Engineering
UTM
KL, Malaysia 09.2013 - 09.2015
Bachelor Science in Business Computing - Business and Computing
Universiti Teknologi Mara (UiTM)
Terengganu, Malaysia 01.2005 - 04.2008
Skills
Java
C, C, C#
My SQL , SQL Server, Oracle, Toad
Window OS, Ubuntu 810 OS, Ubuntu 810 OS
Agile (Scrum, Kanban) , Vshape and Watefall SDLC model
VBNET
SHELL/LINUX
Mobile Testing
Functional Testing
Certification
CTFL (Certified Testing Foundation Level), 11/22/2013
Personal Information
- Age: 37 years
- Date of Birth: 02/06/86
- Gender: Female
- Nationality: Malaysia
Languages
Bahasa Malaysia
Advanced (C1)
English
Advanced (C1)
Timeline
Senior Test Engineer I (Senior Executive)
Experian (M) Cyberjaya
04.2016 - 07.2021
Master in Software Engineering - Software Engineering
UTM
09.2013 - 09.2015
Senior IT Analyst (Senior Executive)
Celcom
11.2012 - 03.2016
Analyst Programmer
AmBank
01.2011 - 10.2012
IT Analyst - Assistant manager
Telekom Malaysia Berhad
09.2009 - 12.2010
Bachelor Science in Business Computing - Business and Computing
Universiti Teknologi Mara (UiTM)
01.2005 - 04.2008
Senior Specialist, QA Lead
TNG Digital (M) Sdn Bhd
8 2021 - Current