Siti Nurul Haziqah Abd Hayum
Technical Support Specialist, Website Developer
Sentul
Summary
Highly dedicated and self-motivated professional with a robust work ethic and an eager attitude to learn and excel. Academic background in Neuroscience from Michigan State University (2016-2019), providing a solid foundation in cognitive therapy psychology. Combined with a strong interest in customer service and human resources, I bring versatility to any team. Experienced in conducting research and orchestrating events on national and global stages, demonstrating precision in handling complex tasks. Passionate about acquiring diverse experiences and making a meaningful impact by assisting others. Proficient in Bahasa Melayu, English, and Javanese, enabling effective communication across various cultural contexts.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Specialist, Product Zone
Apple
09.2024 - 02.2025
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Restructured customer service process, ensuring quicker response times.
- Designed employee recognition program that improved morale and reduced turnover.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Increased efficiency by automating routine tasks with software solutions.
- Conducted in-depth market research for identifying new business opportunities.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Implemented customer feedback system to inform product development.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Creating long term relationship with customers who come to Apple Store TRX
- Generating 1.4 million personal sales including business introduction relationship and Apple Care plus
- Troubleshooting and do Ios restoration for Apple devices owned by the customers
- Do multiple data migration for various Apple devices.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
Cx Specialist
Agoda
08.2024 - 09.2024
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Implemented customer feedback system to inform product development.
- Optimized inventory management, minimizing waste and reducing costs.
- Restructured customer service process, ensuring quicker response times.
Technical Support
OPPO SINGAPORE
02.2024 - 06.2024
- Expertly completed a comprehensive 2-month training program on OPPO smartphones and IoT products, mastering technical troubleshooting skills
- Delivered outstanding customer service through proficient handling of inbound calls and emails for the Singapore market
- Streamlined repair case coordination, ensuring accurate and timely processing to OPPO's Singapore Service Center
- Exhibited strong multitasking capabilities and adaptability in a dynamic, high-pressure work environment
- Consistently maintained professionalism and patience during the resolution of a high volume of customer complaints
- Acquired deep technical knowledge of smartphones, third-party apps, and OPPO-specific Google features
- Collaborated effectively with support teams and management to enhance service delivery and customer satisfaction
- Provided technical support to customers, addressing concerns and resolving issues promptly.
- Streamlined technical support processes for improved user satisfaction and faster issue resolution.
- Provided technical support in troubleshooting issues, resulting in minimized delays during operations.
- Improved software functionality by providing timely technical support to users
- Improved client satisfaction rates by providing prompt technical support and issue resolution.
Website Developer (Part Time)
AMMAR & CO
03.2024 - 06.2024
- Spearheaded the development of Ammar & Co's corporate website, enhancing the firm's digital presence and client engagement
- Regularly updated the website with recent case studies, promoting public legal awareness
- Implemented an intuitive direct form and integrated AI chat functionality to streamline potential client interactions
Sales Associate
BILLION SUPERMARKET
03.2020 - 07.2020
- Spearheaded the promotion of men's apparel with a six-day-a-week schedule to maximize brand visibility
- Diligently monitored daily sales metrics, profitability, and loss to optimize financial performance
- Efficiently managed merchandise returns, ensuring outdated items were processed in accordance with store policies
- Expertly organized apparel displays by category, including sportswear, casual, and formal attire, to enhance the shopping experience
Barista
SPARTY AT MICHIGAN STATE UNIVERSITY
09.2018 - 11.2018
- Proficient in delivering diverse meal plan services to campus clientele
- Skilled in crafting a variety of coffee beverages
- Accountable for daily sales ledger management
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
STARBUCKS
05.2016 - 04.2018
- Completed a comprehensive 1 month Starbucks Barista Certification program, ensuring expert knowledge in coffee preparation and service
- Maintained strict quality control standards to deliver exceptional coffee experiences to customers
- Proficient in sales bookkeeping, accurately recording transactions and managing financial records at Starbucks
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Research Assistant
MICHIGAN STATE UNIVERSITY
09.2017 - 12.2017
- Assisted PhD candidates with laboratory experiments, ensuring precise execution and data collection
- Diligently documented experimental outcomes for accurate data analysis
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Dining Server
BRODY DINING HALL
05.2016 - 07.2016
- Delivered exceptional dining service to meal-plan students in a fast-paced hall environment
- Maintained a clean and organized kitchen through collaborative efforts with team members
- Ensured timely food preparation, consistently ready 30 minutes prior to service
- Coordinated meal pacing with precision by monitoring table progress throughout the dining experience closely.
- Maintained a clean and organized dining area for an enjoyable and comfortable atmosphere.
- Provided exceptional food recommendations tailored to individual guest preferences and dietary restrictions.
Choreographer
Global Festival Michigan State University
02.2016 - 04.2016
- Developed new choreography for shows and organized rehearsals with team members.
- Composed sequences of steps and moves for dancers.
- Adapted choreography as needed based on performer abilities or technical limitations of venues.
- Enhanced performance quality by developing innovative choreography for various dance productions.
- Choreographed performances for individuals and groups.
- Streamlined rehearsal processes through clear communication of expectations and efficient time management strategies.
- Collaborated with directors and producers to create visually stunning performances that captivated audiences.
- Mentored aspiring dancers, providing guidance on technique and artistic expression to improve their skills.
- Introducing Malay Dance Choreography to global stage
Cashier
KENTUCKY FRIED CHICKEN
11.2012 - 01.2013
- Delivered exceptional customer service by warmly greeting patrons and accurately fulfilling their dining orders
- Demonstrated meticulous attention to detail in managing menu pricing and memorizing comprehensive meal plans
- Fostered a welcoming atmosphere through consistent friendliness, contributing to customer attraction and retention
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
AS Level - Finance
Kolej Tuanku Jaafar
07-2014
SPM -
Sekolah Seri Puteri Cyberjaya
12-2012
Higher National Certificate - Neuroscience
Intec Education College
Bachelor of Science - Neuroscience, Artificial Intelligence
Michigan State University
Cyber Security Higher National Certificate - undefined
Google Professional Training
01.2024 - Current
Skills
- MICHROSOFT WORD
- POWER POINT
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Root-cause analysis
Expert problem solving
Documentation management
Resource allocation
Continuous improvement
Quality assessment
Reference
Renie Raj Sebastian
Team Leader
OPPO Singapore
Tanscosomos Sdn Bhd
+601133641443
renie.sabasan@trans-
cosmos.com.my
AMMAR MUHAMMAD
Ammar & Co
+603-48112593
general@ammarlaw.com.my
Simeh Hinen
Connecting Manager
Apple The Exchange TRX
+60146447553
Timeline
Specialist, Product Zone
Apple
09.2024 - 02.2025
Cx Specialist
Agoda
08.2024 - 09.2024
Website Developer (Part Time)
AMMAR & CO
03.2024 - 06.2024
Technical Support
OPPO SINGAPORE
02.2024 - 06.2024
Cyber Security Higher National Certificate - undefined
Google Professional Training
01.2024 - Current
Sales Associate
BILLION SUPERMARKET
03.2020 - 07.2020
Barista
SPARTY AT MICHIGAN STATE UNIVERSITY
09.2018 - 11.2018
Research Assistant
MICHIGAN STATE UNIVERSITY
09.2017 - 12.2017
Barista
STARBUCKS
05.2016 - 04.2018
Dining Server
BRODY DINING HALL
05.2016 - 07.2016
Choreographer
Global Festival Michigan State University
02.2016 - 04.2016
Cashier
KENTUCKY FRIED CHICKEN
11.2012 - 01.2013
Higher National Certificate - Neuroscience
Intec Education College
Bachelor of Science - Neuroscience, Artificial Intelligence
Michigan State University
AS Level - Finance
Kolej Tuanku Jaafar
SPM -
Sekolah Seri Puteri Cyberjaya
Similar Profiles
Trevor PaulsenTrevor Paulsen
Technical Expert at AppleTechnical Expert at Apple
Maryam Qra QuoshiMaryam Qra Quoshi
Crew Member at AppleCrew Member at Apple
Myriam SantiagoMyriam Santiago
Spanish Tech Support Advisor at AppleSpanish Tech Support Advisor at Apple