SITI NURHUMAIRA BINTI RAMLI

• Preparing and serving coffee, tea, and specialty drinks according to recipes and customer preferences.
• Handling customer feedback and resolving complaints professionally.
• Operating the cash register and POS system.
• Processing payments (cash, card, or digital).
• Monitoring stock levels of coffee, milk, and other ingredients.
• Restocking supplies as needed.

1. Recruitment & Staffing

• Advertising job openings and sourcing candidates.
• Screening, interviewing, and selecting new employees.
• Coordinating onboarding and orientation programs.

2. Employee Relations

• Acting as a link between management and employees.
• Handling employee concerns, grievances, and conflict resolution.
• Promoting a positive workplace culture.

3. Compensation & Benefits

• Managing payroll and salary structures.
• Administering employee benefits such as insurance, leave, and allowances.
• Ensuring competitive and fair compensation packages.

4. Compliance & Policy Management

• Ensuring compliance with labor laws and employment regulations.
• Developing and enforcing workplace policies.
• Maintaining employee records and contracts.

1. Office Management

• Organizing and maintaining filing systems (physical and digital).
• Ensuring office supplies and equipment are stocked and in working order.
• Coordinating office layout, cleanliness, and maintenance.

2. Communication & Correspondence

• Answering and directing phone calls, emails, and messages.
• Acting as a point of contact between management, staff, and clients.
• Drafting, reviewing, and distributing memos, reports, and letters.

3. Record-Keeping & Documentation

• Preparing and maintaining records, databases, and spreadsheets.
• Handling confidential information with discretion.
• Ensuring compliance with organizational policies and legal requirements.

• Perform multiple job duties and provide excellent customer service.
• Responsibilities concern fielding customer complaints or question.
• Operating cash registers and credit card machines.

• Provides a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
• Resolves customer issues and answers questions.