Siti Nurfathiah Zailani
Executive, Business Operation
Shah Alam
Summary
To attain a position where I can fully utilize my knowledge, skills and experience in an established organization that will provide the opportunity to do so. I want to engage in a career that expose me to new ideas for professional growth as well as contribute towards the growth of the company.
Overview
10
10
years of professional experience
Work History
Executive Business Operations (Consumer Investments)
MBSB Bank Berhad
01.2024 - Current
- MIDF Invest
- To co-manage the customer service functions with personnel from various units.
- Raise any issues or feedback from customers with the whole digital team to improvise services, products and processes.
- Responsible for handling the relationship with vendors under digital like payments, customer service system.
- Handle issues related to digital platforms like online on boarding including ekyc, payments and settlements.
- Key liaison to coordinate with various units like compliance, finance, ops, GIT and risk.
- To ensure operations efficiency of the digital process and introduce new procedures to enhance the overall operations.
- Support tech team on managing the vendors related to Digital initiatives
- Enquiring about daily FX rates. Setting daily FX rates on portal (margin and spread) (twice a day) (excl those with API) for sell and buy.
- Enquiring about additional relevant documents / information from customers for approval - done by Happiness Agents
- Liaising with Finance team on monthly and yearly settlement to vendors.
- Involved in MIDF Invest Closure by updating all vendors on the closure and terminating the contract.
- To ensure no pending settlement with vendors to avoid any penalty.
- Unit Trust
- Maintain the process flow of the Unit Trust internally.
- Briefing branches on the Unit Trust process flow.
- Maintaining the maker – checker flow among the branch to avoid discrepancy or misselling.
- Creating the ID for sellers who have the license to sell Unit Trust and ID for checkers to approve the transaction.
- Transfer customer Unit Trust portfolio if there are request from the seller.
- Provide daily transaction list for post-sales call.
- Track the post-sales call if there is any misselling or complaint coming from customer.
- Email the seller and Branch Manager if there is any complaint from the customers after the post-sales call.
- M Primegold-i
- Receive and review gold booking requests from Branches.
- Validate submission details, pricing, customer information, and supporting documents.
- Prepare and submit gold booking transactions into the gold system.
- Ensure all bookings are processed within the required timelines and service-level agreements (SLAs).
- Coordinate with branches, vendors, IT and other stakeholders to resolve discrepancies if any.
- Monitor booking status and follow up on pending submissions from branch.
- Maintain accurate records of all submitted bookings and related documentation.
- Perform daily reconciliation and ensure consistency between booking systems and supporting records.
- Escalate transaction issues, system errors, or operational risks to supervisors and product team promptly.
- Ensure compliance with internal controls, regulatory requirements, and company policies.
- Support audits by providing required documentation and transaction records.
- Enhance process flow in gold submission to reduce discrepancies.
- Participate in UAT for new system enhancements, upgrades, or changes related to the Gold Booking System.
Malaysian Industrial Development Finance Berhad (MIDF)
12.2022 - 12.2023
- Office/Team Manager - people matters; where we work and how we work. Includes observing team behaviors, needs/wants and responding accordingly.
- Compiling reports - this is to produce reports for GMD/GMC/GITSC/Board. Includes requesting documents/input from VPs/SVPs, then consolidating inputs into a PDF file on a ensuring all facilities needed are provided at the joining day.
- Attracts applicants by placing job advertisements, contacting recruiters, using newsgroups and job sites.
- Determines applicant requirements based on job description and identify and shortlist qualified candidates and sort candidates according to specifications and time frames given.
- Arrange and conduct interviews by coordinating schedules; date, time, venue, and necessary documents to applicant and hiring manager.
- Process application including from shortlisted till onboarding of the candidate.
HR Services & Team Assistant
Al Rajhi Banking & Investment Corporation (M) Bhd
06.2016 - 04.2020
- Managing personal files to each of their folders / Request by external.
- Liaising with HRBP on contract renewal employment, retirement, and internship.
- Process the resignation of employees.
- Perform HR payments and ensure payments are in accordance and in charge for the Internal Payment instruction (IPI) related to HR.
- Compiled Bank wide Specimen Signature for relevant department on the updated specimen signature file.
- Issuance of HR related letters requested from employees / HRBP.
- Organised completed Exit form by staff and send to IT/Helpdesk.
- Ensuring Interim probation and On the job training (OJT) also confirmation of employees after probation ended.
- To perform annual ODD checklist and ensure the ODD is on track.
- Handling in Staff Training Fund (STF) for resigned employees.
- Perform employee screening from external parties on former employees and existing employees.
- Updating the movement and resignation details of the employees via system.
- Working closely with payroll for data related to payout for employees.
- Assisting rewards team for medical benefit related to employees’ request and enrolment.
- Team Assistant
- Schedule meetings with stakeholders and manage calendars.
- Plan travel, including flights, accommodation, and ground transportation.
- Take accurate and comprehensive minutes of meetings for the HR Division.
- Run errands as requested and Handling requests and queries appropriately.
- Screening and directing phone calls and distributing correspondence.
- Coordinate events and engagement activities for HR Team (Chief Entertainment Officer).
Skills
Microsoft Office Suite
Administrative/Teamwork
Communication
Team player
Workflow planning
Staff training
Interests
Cooking, Reading, Swimming
Timeline
Executive Business Operations (Consumer Investments)
MBSB Bank Berhad
01.2024 - Current
Malaysian Industrial Development Finance Berhad (MIDF)
12.2022 - 12.2023
HR Services & Team Assistant
Al Rajhi Banking & Investment Corporation (M) Bhd
06.2016 - 04.2020