Siti Nurfarahin Mohd Noor
Kuala Lumpur
Summary
Friendly and service-minded professional with a natural ability to connect with people from different cultures. Experienced in managing front-desk operations, guest relations, and administrative support. Dedicated to providing positive customer experiences with professionalism, patience, and a smile.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Cushman & Wakefields -Assigned to The Access Group
The Exchange TRX 106, Malaysia
09.2025 - Current
- Acted as the first point of contact for local and international clients and visitors, providing a professional, welcoming, and customer-focused experience.
- Served guests from diverse cultural backgrounds, demonstrating strong cross-cultural communication and adaptability.
- Managed incoming calls, emails, and guest coordination efficiently in a fast-paced, global corporate environment.
- Maintained impeccable grooming, courtesy, and professionalism, aligned with Fortune 500 and international airline service standards.
- Collaborated closely with management and support teams to ensure seamless daily front-office operations.
- Assigned by The Access Group, The Exchange 106 @ TRX
Clerk, Legal & Advisory
UBB Investment Bank Limited
Desa Sri Hartamas , Malaysia
02.2023 - 04.2025
- Assist in preparing, reviewing, and formatting legal documents, contracts, and correspondence.
- Maintain and organize legal files, records, and databases in compliance with company policies and regulatory requirements.
- Schedule and coordinate meetings, hearings, and appointments for the Legal & Advisory team.
- Draft basic legal communications, letters, and notices under supervision.
- Track deadlines, filings, and submissions for legal and compliance matters.
- Liaise with internal departments, external legal counsel, and regulatory bodies as required.
- Conduct basic legal research and summarize findings for review by senior staff.
- Support compliance and risk management initiatives by maintaining proper documentation.
- Perform general administrative duties including filing, data entry, and reporting.
Data Entry (Assigned to CIMB Hub)
Business Career Resources Solution
11.2022 - 05.2023
- Accurately entered, verified, and updated customer and financial data into internal systems.
- Maintained organized digital and physical records for efficient retrieval.
- Ensured data confidentiality and compliance with company and bank security policies.
- Performed data quality checks to identify and correct errors promptly.
- Prepared daily and weekly reports to support operational requirements.
- Met tight deadlines while maintaining accuracy and attention to detail in high-volume tasks.
- CIMB Hub Jalan Sultan Ismail
Customer Service Cum Admin Assistant
Thai Odyssey Sdn Bhd
06.2016 - 12.2016
- Delivered exceptional front-desk service to walk-in and phone clients in a hospitality environment.
- Handled customer inquiries, appointment scheduling, and administrative tasks with efficiency and professionalism.
- Maintained accurate records and performed data entry to support smooth daily operations.
- Ensured a welcoming and well-presented environment that reflected the company's high service standards.
- Demonstrated strong interpersonal communication, patience, and care when assisting diverse customers.
- Setia City Mall
Education
SPM -
SMK Pulau Indah
Selangor01.2008
Skills
- Customer service
- Cross-cultural communication
- Client relationship management
- Data entry accuracy
- Document management
- Time management
- Professional demeanor
- Office administration
- Scheduling coordination
- Meeting facilitation
- Friendly customer service
- Professional attitude
- Trustworthy
- Multitasking ability
Languages
English
Bahasa Malaysia
Certification
Training & Certifications – Access Group / Cushman & Wakefield / European Malaysian Learning University
- Access – Cyber Security: Fundamentals — 100% (23/09/2025)
- Access – Cyber Security: Secure Systems and Buildings — 90% (30/10/2025)
- Access – Cyber Security: Working Remotely — 80% (03/11/2025)
- Access – Cyber Security: Cyber & Information Security — 88.3% (03/11/2025)
- Access – Data Protection: Fundamentals — 100% (24/11/2025)
- Access EVO Colleague Certification
- Global Code of Business Conduct — Cushman & Wakefield (24/09/2025)
- Anti-Money Laundering & Counter Financing of Terrorism (AMLA/CFT) — European Malaysian Learning University (2024)
Timeline
Receptionist
Cushman & Wakefields -Assigned to The Access Group
09.2025 - Current
Clerk, Legal & Advisory
UBB Investment Bank Limited
02.2023 - 04.2025
Data Entry (Assigned to CIMB Hub)
Business Career Resources Solution
11.2022 - 05.2023
Customer Service Cum Admin Assistant
Thai Odyssey Sdn Bhd
06.2016 - 12.2016
SPM -
SMK Pulau Indah