Photoshop
Siti Nur'Ain Binti Mat Isa
Facilities Manager
Setapak
Summary
A experienced facilities manager from a interior designer background, with invaluable managerial experience. Highly focused with a comprehensive knowledge and understanding of various sectors such as operations, soft and hard services, asset and office management. A consistent track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing productivity. Easy going by nature and able to get along with both work colleagues and country management teams.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
FACILITIES MANAGER - Vendor on Premises (VOP) at Nokia Malaysia
International Real Estate Partners (IREP DMCC - Malaysia Branch)
10.2018 - Current
- Planned strategy to ensure efficient management of assets – Managed, maintained and supported the reliability of the systems, equipment, properties and assets in the facility.
- Managed contracts, contractors, and procurement functions and provided support for the facility’s budget.
- Maintained and operated the facilities – Managed resources including budget, staff, contractors, consultants and finances.
- Key Activities:
- Develop and implement a facility management program including preventative maintenance and life-cycle requirements
- Conduct and document regular facilities inspections
- Ensure compliance with health and safety standards and industry codes
- Allocate and manage facility space for maximum efficiency
- Supervise maintenance and repair of facilities and equipment
- Managing office facilities projects i.e: facility refurbishment, reinstatement and renovations
- Duties:
- Responding appropriately to raised facilities ticket /issues as they arise.
- Responsible for the management of services and processes.
- Responsible for office maintenance repairs and services.
- Comparing costs for required goods / services to achieve maximum value.
- Planning best allocation and utilization of space.
- Checking that agreed work by contractors has been completed satisfactorily.
Senior Facilities Coordinator - Vendor on Premises (VOP) at GOOGLE HQ Malaysia
Appraisal Property Management Sdn Bhd (JLL)
08.2018 - 10.2018
- Event Coordinator - Event Setup, Ad Hoc Security Arrangements, Follow up with event host etc.
- GUTS ticket Management, Assigning of Guts tickets, ensuring tickets are assigned timely (within 12 hrs) and closed timely (within 72hrs)
- Monthly report generation for MMR / KPI.
- Office Stationery Management (inventory) and instruct Receptionist to place order
- Request for PO and POR creation from finance
- Meeting Room Administration & Confman
- Car Park liaison between Landlord & Googlers
- Meeting Room Layout & Evacuation Floor Plan Update & Signages
- Updating at REWS Website
- Soft Services - Janitorial , Restroom Daily Checking (Sanitary to be topped up when necessary & Overall office appearance and Presentation (scorecard)
- Maintains / Update the PPM for both soft and hard services (M&E, Cleaning, Pest, Landscape a Google timely. Soft Services - Janitorial , Restroom Daily Checking (Sanitary to be topped up when necessary & Overall office appearance and Presentation (scorecard) ; D21
- Updating Utility tracker (water + electricity) & additional aircond request usage
- Daily inspection, maintains all common facilities in good working order.
- New Hire Onboarding - Induction, Seat Allocation, Name Plates. Building Card Application, Temp Badge Issuance, Perm Badge Photo Processing as per manual
- Health & Safety and Security - Fire Drill, First Aid. Office Security Coordination
- Google & JLL Compliance for site. FM Document Management & Control - Responsible for maintaining all FM related Documents from Google and JLL. (OPS Aide / CEM audits)
- Financial - Budgeting, Forecasting, Accruals
- Communications to Googlers on any matters relating to facilities / building / events
- Office Landscape/Indoor potted plants
- Office Paper Recycling
- Storage inventories and, Key Management
Assistant Facilities Manager- Vendor on Premises (VOP) at Johnson & Johnson HQ Malaysia
Sodexo Malaysia
04.2017 - 08.2018
- Oversee facility refurbishment and renovations
- Plan and manage facility central services such as reception, security, cleaning, catering, waste disposal and parking
- Implement best practice processes to increase efficiency
- Obtain quotes and tenders from vendors and suppliers
- Calculate and compare costs for goods and services to maximize cost-effectiveness
- Negotiate contracts to optimize delivery and cost saving
- Coordinate and monitor activities of contract suppliers
- Manage contractor and vendor relationships
- Manage and review service contracts to ensure facility management needs are being met
- Verify payment and invoicing match contract pricing
- Prepare and track facility budget.
- Generate and present regular reports and reviews of facility-related budgets, Finances, contracts, expenditures and purchases
- Develop and implement cost reduction initiatives
Lead Facilities Project & Coordination
PETRONAS ICT Sdn Bhd
02.2016 - 08.2016
- Accountable for day to day implementation, delivery and quality of office facilities and building management services for all PETT-ICT offices.
- Conduct quality assurance checks to ensure service standards are being met
- Evaluate facilities operations processes and initiate change where necessary.
- Manage administrative activities involving office safety and security.
- Work closely with HSE Manager and conduct quality assurance checks to ensure HSE requirements are being met.
- Plan, deliver and manage regular scheduled office maintenance and unscheduled repairs of infrastructure and equipment.
- Establish and implement preventive maintenance of infrastructure and equipment.
- Conduct and maintain records for all maintenance works performed.
- Vendor management – oversees acquisition, installation, and commissioning of equipment related to facility (eg: mounting projector, etc)
- Vendor management – conduct quality assurance checks to ensure completed work standards are being met.
- Plan and oversee the purchasing, maintenance and disposal of company assets, in line with PETT-ICT policies.
- Anticipate customer service needs, resolves non-routine issues and take action accordingly.
- Involve and facilitate PETT-ICT projects (e.g: renovation project, stacking project, intra-office mobilization project)
- Prepare monthly report pertaining to office maintenance and facilities.
- Assist in preparation of budget relating to office maintenance and facilities.
- Monitor facilities budget utilization.
- Act as a point of contact for the building management, landlord or external providers.
- Serve as primary contact for facility related emergencies, which may require evening and weekend works.
- Supervise and evaluate work of subordinates.
- Close monitoring of overtime work of subordinates.
- Provide input for the performance review of subordinates.
Assistant Facilities Manager
Hong Leong Capital Berhad (Hong Leong Investment Bank & Hong Leong Asset Management Berhad)
07.2013 - 01.2016
- Monitoring and managing all branches and HQ for Hong Leong Investment Bank and Hong Leong Asset Management (under facilities scope).
- Monitoring facilities assistant and executive to ensure daily operation runs smoothly.
- Prepare monthly and quarterly reports to Risk Management dept.
- Assisting yearly appraisal and bonus increment plan for subordinates.
- Serve as a primary contact for all facility related.
- Managing new account opening and closure for all service providers e.g: Telekom, Shell, TNB, Maxis, Astro and etc.
- Managing administrative activities involving purchase of equipment’s, maintenance of procurement, housekeeping, safety, security, employee induction etc.
- Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities.
- Contracts management.
- Managing repair, maintenance & replacement of office equipment’s, appliances, furniture, furnishings, vehicles, building, etc.
- Purchasing, Implementation and operations of Security and Surveillance
- Vendor management- Oversee acquisition, installation and commissioning of equipment’s that are required for the facility – UPS, Genset, telecommunication, air conditioning etc.
- Upkeep of office administrative facilities and ensure availability of daily miscellaneous requirements to provide harmonious work culture to employees.
- Acting as info-hub for providing administration related information and supervising administrative activities like general admin, verification of stationery stock, petty cash, courier, florist, pest control, housekeeping, etc.
- Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations, monthly billing, cheques, etc.
- Manage for company relocation to new building/office by doing out the layout design, prepare budget/cost related to the moving, logistic planning, prepare tender for vendor selection, oversees the work on site until completion, liaise with building manager.
- Manage all agreements under Facilities scope exe: vendor’s agreements, tenancy agreements
- Handling for new account opening under facilities scope.
- Prepare CER and OPEX for management approval and yearly budget planning.
- Being as authorized person to approve all invoices/payment before submitting to finance department for payment purposes.
- Oversee all asset purchasing or disposal in line with company SOP.
- #2014
- Managing of the closure of Hong Leong Investment Bank JB Branch and opening of E-Broking branch at Taman Tun Aminah, JB.
- Managing the closure of Hong Leong Asset Management, Singapore branch.
- #2015
- Managing office relocation (some departments) from Menara HLA (HQ) to new office at Menara LGB, TTDI.
- Attending meetings and planning for major office relocation to Damansara City in 2016
Interior Designer
ARS Design Sdn Bhd
10.2012 - 06.2013
- Doing all ID scope of works from preliminary until project completion.
- List of projects involved: Residential at OUG, Putrajaya, show house at Sg.Besi and etc.
Project Manager for Sri Satria (project basis)
Magical Quest Sdn Bhd
01.2011 - 09.2011
- Being hired as a project manager for deputy prime minister official house ‘Sri Satria’ at Putrajaya.
Sales Decorator
Janine Bangsar Sdn Bhd
10.2009 - 12.2010
- Works as sales designer at this high-end interior finishing store.
- List of projects involved: Istana Terengganu at Jalan Kia Peng, Istana Negara, High end residential from celebrities to corporate people.
Education
Diploma - Interior Design
Universiti Teknologi Mara
01.2008
Skills
- Leasing agreement management
- Effective space utilization
- Communication skills
- Flexibility
- Buildings and grounds
- Procurement and contracts
- Asset management
- Budgeting and financial management
- Building/Office inspections
- Environmental compliance
Certification
Certified First Aider
References
- Lim Mun, Hou, Head of Human Resource, Hong Leong Capital Berhad
- Noor Aini, Shaik Awab, Chief Operating Officer, .6019.3836900, Hong Leong Asset Management Berhad
- Paul, Chew, APAC Region Ops.Manager, +65.9069 0396, IREP
Software
Autocadd
Microsoft Office
Ariba system
Timeline
FACILITIES MANAGER - Vendor on Premises (VOP) at Nokia Malaysia
International Real Estate Partners (IREP DMCC - Malaysia Branch)
10.2018 - Current
Senior Facilities Coordinator - Vendor on Premises (VOP) at GOOGLE HQ Malaysia
Appraisal Property Management Sdn Bhd (JLL)
08.2018 - 10.2018
Assistant Facilities Manager- Vendor on Premises (VOP) at Johnson & Johnson HQ Malaysia
Sodexo Malaysia
04.2017 - 08.2018
Lead Facilities Project & Coordination
PETRONAS ICT Sdn Bhd
02.2016 - 08.2016
Assistant Facilities Manager
Hong Leong Capital Berhad (Hong Leong Investment Bank & Hong Leong Asset Management Berhad)
07.2013 - 01.2016
Interior Designer
ARS Design Sdn Bhd
10.2012 - 06.2013
Project Manager for Sri Satria (project basis)
Magical Quest Sdn Bhd
01.2011 - 09.2011
Sales Decorator
Janine Bangsar Sdn Bhd
10.2009 - 12.2010
Diploma - Interior Design
Universiti Teknologi Mara