SITI NORHAIZA MOHD HASIM
Customer Service Representative
NILAI
Summary
Dedicated Customer Service Representative committed to providing top-quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions, dedicated to identifying customer needs and delivering effective solutions. Excellent time management skills combined with superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the next team.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Customer Service Presentive
Pengurusan Air Selangor Sdn Bhd
09.2013 - Current
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customerʼs complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Contributes to team effort by accomplishing related results as needed
Sales Executive
RHB BANK BERHAD
01.2012 - 07.2013
- Solicit and promote maximum sales of Easy by RHB products i.e
- Personal loan, ASB loan, debit card, insurance and saving account
- Promote campaigns and communicate accurate information to the public
- Ensure high standard of customer service in line with the quality and standards set by the Bank
- Ensure compliance to the policies and procedures set by the Bank
- Ensure that the physical premise IS well maintained in line with the quality and standards set by the Bank
Intern
DTMF Networks Sdn Bhd
10.2011 - 03.2011
- Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc
- Perform routine calculations to produce analyses and reports as requested by the finance director
- Help oversee and manage individual accounts
- Create, send, and follow up on invoices
- Review and adhere to department budgets
- Collect and enter data for various financial spreadsheets
- Review and audit financial statements and reports, ensure all calculations and data entries are correct
- Reconcile any discrepancies or errors identified by conversing with employees and/or clients
- Report any troubling discoveries or suspicion of wrongdoing to the proper authorities
- Collect information for and prepare payroll payments for employees
- Assist the financial director in creating financial reports on a regular basis
- Adhere to the companyʼs or organization's financial policies and procedures
- Answers question and provide assistance to stakeholders, customers, and clients as needed
Education
Ph.D. - Doctoral of Business Administration
Universiti Utara Malaysia
01-2026
Master of Public Management - Public Management
University Utara Malaysia
09.2021 - 8 2022
Bachelor In Public Managment - Public Management
Universiti Utara Malaysia
01.2012 - 1 2016
Diploma In Islamic Banking - Islamic Banking
Selangor
01.2009 - 1 2011
Skills
Microsoft Word
Excel
Computer Skill
Management Skill
Complaint handling
Teamwork and collaboration
Customer service
Time management
Patience maintenance
Problem-solving
Adaptability and flexibility
Data entry
Decision-making
Client confidentiality
Product knowledge
Verbal and written communication
Critical thinking
Multitasking and organization
Conflict resolution
Negotiation tactics
Computer skills
Problem resolution
Data management
Microsoft office
Organizational skills
Drivinglicence
B2, D
Personal Information
- Place of Birth: KUALA LUMPUR
- Date of Birth: 12/05/90
- Gender: Female
- Nationality: MALAYSIA
- Marital Status: MARRIED
Publications
THE IMPLICATION OF NATIONAL INTEGRITY POLICY (NIP) AND WORK ETHICS ON THE PERCEPTION OF CORRUPTION PRACTICES IN PUBLIC SECTOR IN MALAYSIA: THE PERSPECTIVE OF RELIABILITY
Timeline
Master of Public Management - Public Management
University Utara Malaysia
09.2021 - 8 2022
Customer Service Presentive
Pengurusan Air Selangor Sdn Bhd
09.2013 - Current
Sales Executive
RHB BANK BERHAD
01.2012 - 07.2013
Bachelor In Public Managment - Public Management
Universiti Utara Malaysia
01.2012 - 1 2016
Intern
DTMF Networks Sdn Bhd
10.2011 - 03.2011
Diploma In Islamic Banking - Islamic Banking
Selangor
01.2009 - 1 2011
Ph.D. - Doctoral of Business Administration
Universiti Utara Malaysia