Hi, I’m
Siti Nor Aishah Shahrir
Finance and Business Controlling Professional
Shah Alam
Work Preference
Summary
Dynamic finance and business controlling professional with over 12 years of experience in multinational organizations across logistics, shipping, customer service, operations, and finance. Expertise includes financial controlling, month-end closing, profitability analysis, revenue assurance, and performance management throughout Southeast Asia. Renowned for effectively bridging finance and operations to deliver actionable business insights, enhance financial governance, and facilitate strategic decision-making. Proven track record in managing regional stakeholders, driving process improvements, and ensuring accurate and timely financial reporting in fast-paced environments demonstrates a commitment to excellence and results-driven performance.
Overview
13
years of professional experience
Work History
Maersk Logistics Malaysia Sdn Bhd
LCL Business Controller
06.2018 - Current
Job overview
- Lead financial controlling activities for the Southeast Asia LCL business, overseeing month-end closing, profitability analysis, and financial reporting. Collaborate with cross-functional stakeholders to improve financial performance, strengthen revenue and cost controls, manage risks, and support business growth through data-driven insights and strategic recommendations.
- Performed profitability analysis and variance reviews to identify risks, opportunities, and business performance drivers.
- Managed revenue assurance activities and collaborated with cross-functional teams to resolve billing discrepancies and financial exposures.
- Strengthened financial governance through balance sheet reviews, internal control monitoring, and compliance with company policies.
- Partnered with regional operational and product stakeholders across Southeast Asia to drive financial performance and support strategic decision-making.
- Analyzed operational performance metrics, providing insights that drove process improvements and cost efficiency.
- Collaborated with cross-functional teams to identify financial risks, resulting in proactive mitigation strategies.
- Streamlined month-end closing procedures, reducing turnaround time and improving reporting accuracy.
Maersk Logistics Malaysia Sdn Bhd
Finance Operation Manager
06.2017 - 06.2018
Job overview
- Managed the Finance Operations (FinOps) team responsible for billing, invoicing, revenue recognition, and financial transaction processing across logistics operations. Led a team to ensure accurate and timely customer billing, vendor payments, account reconciliations, and month-end closing activities.
- Partnered closely with commercial, operations, and finance stakeholders to resolve billing discrepancies, improve financial controls, and drive process efficiency.
- Monitored key performance indicators (KPIs), ensured compliance with company policies and accounting standards, and supported continuous improvement initiatives to enhance service quality and operational excellence.
- Spearheaded process improvements in finance operations, resulting in enhanced efficiency and accuracy.
- Mentored finance staff on best practices, fostering professional development and increasing team competency.
Maersk Logistics Malaysia Sdn Bhd
Customer Service/Operation Executive
06.2014 - 05.2017
Job overview
- Managed end-to-end shipment operations, ensuring cargo movement in accordance with customer requirements and planned schedules. Responsibilities included shipment booking, Shipping Instruction (SI) submission, Bill of Lading (BL) preparation, AMS filing for U.S. shipments, haulier coordination, delivery monitoring, customer reporting, invoice processing, and payment follow-up with both customers and transport providers. Oversaw the complete logistics cycle from origin to final destination, ensuring timely execution and high service standards.
- Trained and mentored junior staff in customer interaction best practices, fostering a knowledgeable team environment.
- Collaborated with cross-functional teams to address operational challenges, ensuring seamless customer service delivery.
- Supported the development of key performance indicators to measure customer satisfaction and service efficiency.
Kimberly Clark Trading
Customer Service
05.2013 - 05.2014
Job overview
- Coordinate deliveries to customers from warehouse up to receiving dock. Provide expected receiving of goods and managing deliveries as per customer's expectation. Advising on stocks status, monitoring hot SKU's and preparing report for in and out item especially promo items. Handling modern and general trade customers.
- Resolved customer inquiries and issues, enhancing service efficiency and client satisfaction.
- Assisted customers with administrative tasks to enhance service quality.
Education
UNISELShah Alam
Bachelor Degree from Biotechnology
Skills
Financial analysis
Financial reporting
Variance reviews
Cost analysis
Revenue recognition
Compliance monitoring
Internal controls
Month-end closing
Performance metrics analysis
KPI monitoring
Strategic recommendations
Process improvement
Stakeholder collaboration
Proficient in Excel
Operational performance
Hobbies
Getting lost in good books, Capturing moment, Exploring distant land.
Timeline
LCL Business Controller
Maersk Logistics Malaysia Sdn Bhd
06.2018 - Current
Finance Operation Manager
Maersk Logistics Malaysia Sdn Bhd
06.2017 - 06.2018
Customer Service/Operation Executive
Maersk Logistics Malaysia Sdn Bhd
06.2014 - 05.2017
Customer Service
Kimberly Clark Trading
05.2013 - 05.2014
UNISEL
Bachelor Degree from Biotechnology