SITI NAJWAH BINTI NAINA MOHAMED
PURCHASING ASSISTANT
George Town, Penang,07
Summary
Administrative and Customer Service professional with over four years of experience in support functions, billing, insurance coordination,and front desk tasks. Skilled in handling documents, processing transactions, working across teams, and solving customer needs.
Looking to grow in an Admin Executive, Customer Service Executive, or Purchasing role
Overview
12
12
years of professional experience
3
3
Languages
Work History
Purchasing Assistant
Plexus Manufacturing (Riverside) Sdn Bhd
03.2022 - Current
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Maintained complete documentation and records of all purchasing activities.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Provided effective administrative support to the purchasing department,ensuring alignment with internal and customer requirements.
- Assisted buyers in resolving issues related to problematic components and incoming deliveries.
- Verified, confirmed, and relabeled packages received to meet procedural compliance.
- Processed purchase orders and invoices in accordance with company procedures.
- Entered supplier information, including promise dates and tracking numbers into Plexus' ERP system (JDE Oracle) promptly and accurately.
- Updated Estimated Time of Arrival (ETA) for components in the system to ensure stock accuracy and visibility.
- Published Open Order Reports and followed up with suppliers to ensure timely material availability.
- Monitored and managed past due and unconfirmed purchase orders (POs).
- Maintained organized and accessible documentation of all purchasing
Cashier /Accounts Receivable/Insurance Billing Clerk
Island Hospital Sdn Bhd
08.2014 - 03.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Maintained accurate records by updating patient information and insurance details in the database regularly.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
Customer Service
Citylink Sdn Bhd
03.2014 - 08.2014
- Collaborated with team members to ensure smooth workflow and high-quality customer service delivery.
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Provided feedback to management regarding potential improvements for better customer service delivery processes.
Education
Diploma - Hotel Management
Politeknik Tuanku Syed Sirajuddin
Perlis 04.2001 -
SPM - Trading And Accounting
Sekolah Menegah (P) Sri Mutiara
Penang 04.2001 -
Skills
Microsoft Office (Excel, Word, PowerPoint, Outlook)
JDE Oracle
SQL Accounting System
Time management & task prioritization
Organized & systematic
Team collaboration
Deadline-oriented
Administrative Support
Data Entry & Documentation Management
Customer Relationship Management (CRM)
Invoice & Billing Processing
Insurance Coordination
Internal System Updating
Report Preparation
Scheduling & Coordination
Problem Solving & Complaint Handling
PERSONAL ATTRIBUTE
- Initiative in decision making
- Willingness to learn any responsible handling job
- Adaptability in faced with any challenge situation
- Fast learner and ability to work with less supervision
- Committed with every job given and meet deadline
- Able to work independently with different team
Timeline
Purchasing Assistant
Plexus Manufacturing (Riverside) Sdn Bhd
03.2022 - Current
Cashier /Accounts Receivable/Insurance Billing Clerk
Island Hospital Sdn Bhd
08.2014 - 03.2022
Customer Service
Citylink Sdn Bhd
03.2014 - 08.2014
Diploma - Hotel Management
Politeknik Tuanku Syed Sirajuddin
04.2001 -
SPM - Trading And Accounting
Sekolah Menegah (P) Sri Mutiara
04.2001 -