Siti Khatijah Abdul Bari
Office Clerk
Georgetown,Penang
Summary
Dynamic Office Operations Specialist with 5+ years of expertise in transforming administrative workflows and elevating productivity in high-demand environments. Recognized for strategic problem-solving, optimizing office systems, and fostering professional communication across organizational levels. Proven track record in reducing operational inefficiencies by up to 80%, enhancing compliance, and driving client satisfaction through data-driven solutions. Proactive, detail-oriented, and committed to operational excellence.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Front Desk Receptionist
Le Embassy
09.2024 - 02.2025
- Orchestrated 100+ daily financial transactions, slashing discrepancies by 80% via advanced billing software
- Optimized check-in/check-out workflows, achieving 99% guest satisfaction and boosting retention by 25%.
- Generated 70+ monthly reports with 100% accuracy, streamlining management decision-making.
- Handled over 50 client inquiries each day.
Office Clerk
Jabatan Kebajikan Masyarakat
02.2024 - 08.2024
- Streamlined intake processes for 10+ daily applicants, ensuring 100% compliance with welfare criteria.
- Automated system updates, achieving 100% audit readiness and reducing processing time by 20%.
- Delivered error-free documentation for 50+ weekly cases, increasing approval rates by 20%.
Nursery Teacher
Pintascare
02.2022 - 01.2024
- Designed customized educational programs for 20+ children, improving motor skills by 35%.
- Mitigated accidents by 50% through vigilant supervision and safety protocol implementation.
- Advised 15+ families on child development strategies, fostering home-nursery collaboration.
Office Clerk
EasyEra Sdn Bhd
08.2017 - 01.2022
- Streamlined financial operations by processing 100+ monthly invoices with 100% budget adherence, reducing discrepancies by 15%.
- Pioneered a digital document management system, slashing audit preparation time by 40% and improving compliance with regulatory standards.
- Managed a database of 200+ subcontractors, accelerating procurement timelines by 25% through real-time updates and vendor coordination.
- Automated budget tracking using Excel, enhancing reporting accuracy and reducing manual errors by 20%.
Receptionist
B Hotel
06.2014 - 07.2017
- Enhanced check-in efficiency by 30%, elevating guest satisfaction to 95%.
- Automated call routing systems, reducing average response time to under 2 minutes
Supervisor(Cleaning Services)
USM
05.2012 - 05.2014
- Directed a 30-member team, reducing overtime costs by 15% via optimized scheduling.
- Implemented tailored cleaning solutions, boosting client satisfaction by 25%.
Call Center Loan Specialist
Biro Angkasa
06.2014 - 07.2017
- Processed 50+ daily customer inquiries via phone, email, and chat, achieving a 98% documentation accuracy rate and resolving issues within SLA timelines.
- Optimized loan application workflows using Loan Management Software, reducing processing time by 20% and improving team efficiency.
- Collaborated with senior management to verify borrower eligibility, ensuring compliance with lending policies and minimizing risk.
- Designed a centralized tracking system for customer interactions, enhancing data retrieval speed by 30% during audits.
Education
Pencapaian Sekolah Rendah -
01.1998 - 04.2003
Penilaian Menengah Rendah - undefined
01.2004 - 04.2008
Sijil Pelajaran Malaysia - undefined
01.2004 - 04.2008
Skills
Data Entry
Timeline
Front Desk Receptionist - Le Embassy
09.2024 - 02.2025
Office Clerk - Jabatan Kebajikan Masyarakat
02.2024 - 08.2024
Nursery Teacher - Pintascare
02.2022 - 01.2024
Office Clerk - EasyEra Sdn Bhd
08.2017 - 01.2022
Receptionist - B Hotel
06.2014 - 07.2017
Call Center Loan Specialist - Biro Angkasa
06.2014 - 07.2017
Supervisor(Cleaning Services) - USM
05.2012 - 05.2014
Sekolah Menengah Kebangsaan Convent Green Lane - Penilaian Menengah Rendah,
01.2004 - 04.2008
Sekolah Menengah Kebangsaan Convent Green Lane - Sijil Pelajaran Malaysia,
01.2004 - 04.2008
Sekolah Kebangsaan Bukit Gambir - Pencapaian Sekolah Rendah,
01.1998 - 04.2003
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