SITI KHADIJAH
ASSISTANT MANAGER
Sandakan, Sabah
Summary
Developed strong leadership and problem-solving skills in customer-focused environment, consistently driving team performance and customer satisfaction. Adaptable and ready to transition into new field, leveraging background in managing teams and resolving customer issues. Prepared to bring proactive approach and strategic thinking to new challenges.
Overview
3
3
years of professional experience
Work History
Assistant Service Manager /Office Administrator
HONDA WEEMAJU SABAH SDN BHD
12.2024 - Current
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
Warranty Administrator
HONDA WEEMAJU SABAH SDN BHD
03.2022 - Current
- Processed claim paperwork and followed up on missing information to complete processing.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
Service Advisor Assistant
HONDA WEEMAJU SABAH SDN BHD
12.2021 - 02.2022
- Tracked repair order progress, expediting completion times and improving shop throughput rates.
- Contributed to a positive work environment by proactively assisting coworkers and maintaining open communication lines.
- Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
- Performed quality checks on completed vehicles prior to delivery, ensuring high standards were met consistently.
Education
Bachelor's Degree - Social Sciences(Industrial Relations)
UNIVERSITI MALAYSIA SABAH
Kota Kinabalu, Sabah, Malaysia 04.2001 -
High School Diploma -
SMK DATUK PANGIRAN GALPAM
Sandakan, Sabah, Malaysia 04.2001 -
Skills
Operation Monitoring
Time management
Problem-solving
Multitasking and organization
Staff management
Work Planning and Prioritization
Reliable and responsible
Continuous improvement
Documentation and reporting
Team collaboration and leadership
Employee relations
Customer service management
REFERENCES
- Velensia Japrin ( Service Manager Weemaju Sabah Sb) +60143583022
- Patmawati Bakri ( Hr Admin Honda Weemaju Sabah Sb) +60132889796
Timeline
Assistant Service Manager /Office Administrator
HONDA WEEMAJU SABAH SDN BHD
12.2024 - Current
Warranty Administrator
HONDA WEEMAJU SABAH SDN BHD
03.2022 - Current
Service Advisor Assistant
HONDA WEEMAJU SABAH SDN BHD
12.2021 - 02.2022
Bachelor's Degree - Social Sciences(Industrial Relations)
UNIVERSITI MALAYSIA SABAH
04.2001 -
High School Diploma -
SMK DATUK PANGIRAN GALPAM
04.2001 -