Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siti Hamizah

IT Technical Support
Johor Bahru, Johor

Summary

Personable and knowledgeable IT Technical Support excelling in network troubleshooting and remote support. Enhanced system performance through proactive maintenance and improved user satisfaction via effective communication. Skilled in hardware diagnostics and IT asset management, consistently reducing downtime and optimizing workflows.

Overview

8
8
years of professional experience
2
2
Languages

Work History

IT Assistant

SUNWARD PHARMACEUTICAL SDN BHD
06.2024 - Current
  • Install, configure, maintain, and troubleshoot computer hardware (desktops, laptops, peripherals), operating systems (Windows and macOS) and various software applications.
  • Assist users with network connectivity issues, troubleshoot basic network problems (Wi-Fi, LAN), and potentially manage network accounts and access.
  • Create, modify, and disable user accounts, manage access permissions, and perform password resets in accordance with security policies.
  • Participate in IT projects, such as system upgrades, deployments, and migrations, as required.
  • Provide basic training and guidance to end-users on the use of IT systems and software.
  • Co-ordinate with different IT teams or third-party vendors to resolve complex issues.
  • Provide technical support and troubleshooting for CCTV systems
  • Handle user accounts, email configurations, and access permissions across platforms such as Microsoft 365, Active Directory, Teams.
  • Assist in maintaining IT infrastructure components, including IP networking, VPN, VLAN and endpoint security.
  • Provided network support for devices such as AP, switches, and other hardware.
  • Track and manage IT assets, software licenses, and inventory.

IT Assistant

FIW STEEL SDN BHD
01.2019 - 03.2021
  • Study user request and the business rules and coordinate with system developer on any
    system changes.
  • Maintenance, configuration and reliable operation of computer systems, applications and
    network servers.
  • Install and upgrade computer components and software, troubleshoot hardware and software
    errors by running diagnostics, documenting problems and resolutions, prioritizing problems,
    and assessing impact of issues.
  • Coordinates with the related department and leads in the implementation of new function in
    ERP system to ensure the feature can be used as scheduled.
  • Responsible for creating and maintaining all relevant document including standard
    procedures, work instructions/guideline for new function or system and also reports.+
  • Provide system support and training for Infor M3 system
  • Assists IT Manager and perform any other duties as assigned from time to time in order to
    facilitate project and task completion.


IT Technical Support

UITM HOLDINGS SDN BHD
01.2017 - 01.2019
  • Manage office 365 business account including user email, OneDrive, Outlook, and SharePoint.
  • Troubleshoot, diagnosed, and resolved problems related to operating systems, hardware, and
    software.
  • Performed analysis, diagnosis, and resolution of complex printers, scanners and multifunctional devices problems for a variety of end users, recommend and implement corrective hardware solutions.
  • Communicated with company reps and vendors to identify computer products that would support and enhance departmental and company operations.
  • Providing out of hours support as and when required and agreed with the superiors.
  • Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment) and other inhouse application issues. Involved in creating and maintaining detailed technical documentation, inventory, policy and SOP.

Education

Diploma - Computer Engineering

UNIVERSITI MALAYSIA PERLIS (UNIMAP)
PERLIS
04.2001 -

Skills

LAN/WAN

Network configuration

Microsoft outlook

Active directory

Operating systems

VLAN aggregation

Network troubleshooting

IT asset management

Data backup and recovery

IT documentation

Windows server

Technical troubleshooting

Hardware and software configuration

Timeline

IT Assistant

SUNWARD PHARMACEUTICAL SDN BHD
06.2024 - Current

IT Assistant

FIW STEEL SDN BHD
01.2019 - 03.2021

IT Technical Support

UITM HOLDINGS SDN BHD
01.2017 - 01.2019

Diploma - Computer Engineering

UNIVERSITI MALAYSIA PERLIS (UNIMAP)
04.2001 -

Similar Profiles

CREATE PROFILE
Siti HamizahIT Technical Support