Siti Fazeha Binti Ramli
Kuala Lumpur
Summary
Dynamic Retail Supervisor with proven expertise at Puma Sports Good Sdn. Bhd. in driving sales through strategic analysis and exceptional customer relationship management. Adept at inventory management and team leadership, consistently achieving revenue targets while fostering a collaborative work environment. Recognized for enhancing store organization and visual merchandising to elevate customer experiences.
Overview
16
16
years of professional experience
Work History
Retail Supervisor
Puma Sports Good Sdn. Bhd.
Kuala Lumpur
05.2018 - Current
- Conducted daily sales analysis to adjust sales strategies and meet targets.
- Built lasting client relationships by organizing and planning sales events.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Retail Supervisor
Oakley
Kuala Lumpur
10.2015 - 04.2018
- Reviewed financial records such as invoices, purchase orders and payroll documents for accuracy.
- Conducted daily sales analysis to adjust sales strategies and meet targets.
- Built lasting client relationships by organizing and planning sales events.
- Coordinated with the store manager to develop budgets and financial forecasts.
Retail Assistant Supervisor
Jerasia Apparel Sdn. Bhd.
Kuala Lumpur
09.2015 - 10.2015
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service
E-PRINT Solution Sdn. Bhd.
Kuala Lumpur
02.2015 - 08.2015
- Devising and maintaining office systems, including data management and filing
- Reading, monitoring and responding to the principal's email
- Screening telephone calls, enquiries and requests, and handling them when appropriate
- Provided customer service assistance when requested.
Sale Assistant
FUSION SPORT BOUTIQUE
Kuala Lumpur
10.2010 - 11.2014
- Assists customers in locating merchandise and answering a variety of questions concerning general merchandise
- Stocks shelves, counters or tables with merchandise
- Totals prices and tax on merchandise selected by customer using paper and pencil, cash register or adding machine
- Sets up promotional displays, makes signs or arranges merchandise on counters or tables to promote sales
Waitress
Parkroyal Hotel
Kuala Lumpur
02.2009 - 06.2010
- Served food and beverages to patrons and confirmed complete orders.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Enforced safety guidelines for employees and patrons of the restaurant.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menegah Kebangsaan Cheras
Cheras01.2009
Ujian Penilaian Sekolah Rendah (UPSR) -
Sekolah Rendah Batu 3 ½ Cheras
Cheras01.2004
Skills
- Sales analysis
- Inventory management
- Visual merchandising
- Revenue generation
- Customer relationship management
- Budget development
- Team leadership
- Store operations
- Cash handling oversight
- Store organization
- Merchandise inspection
Personal Information
- Date of Birth: 9th February 1992
- Marital Status: Single
- Transport: Yes
Languages
Malay
First Language
English
Upper Intermediate (B2)
B2
References
Asmira Sofiani Binti Asmadi
Store Manager,
Puma Sports Goods Sdn. Bhd,
017-4545075
Timeline
Retail Supervisor
Puma Sports Good Sdn. Bhd.
05.2018 - Current
Retail Supervisor
Oakley
10.2015 - 04.2018
Retail Assistant Supervisor
Jerasia Apparel Sdn. Bhd.
09.2015 - 10.2015
Customer Service
E-PRINT Solution Sdn. Bhd.
02.2015 - 08.2015
Sale Assistant
FUSION SPORT BOUTIQUE
10.2010 - 11.2014
Waitress
Parkroyal Hotel
02.2009 - 06.2010
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menegah Kebangsaan Cheras
Ujian Penilaian Sekolah Rendah (UPSR) -
Sekolah Rendah Batu 3 ½ Cheras
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